Residential Customer Care - Tier I

Socket is seeking a skilled Residential Customer Care - Tier I member to join our team and provide excellent customer service to new customers, and proficient maintenance of established customer accounts. This maintenance includes but is not limited to; billing, account changes, invoicing, payment processing, and outbound calling projects.

At Socket, we pride ourselves on delivering exceptional data and voice services to our community. As a local telecommunications company, we are dedicated to ensuring our friends, family, and neighbors have the best online experience possible.

This position requires flexibility with call center hours, including work beyond 5:00 PM and on weekends.

This is an in-office position.

What We Offer:

• Competitive compensation
• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area
• On-the-Job Training: No prior formal education required. We provide comprehensive hands-on training to equip you with the skills and knowledge needed to succeed.
• Career Growth: Opportunities to master new technologies and advance your career within the telecommunications and customer service industry.
• Community Impact: Help your friends, family, and neighbors enjoy the best online experience possible.
• Supportive Environment: Join a team that values collaboration, innovation, and customer satisfaction.

Primary Responsibilities:

• Answering calls in a timely manner
• Call queue management
• Setting up new customer accounts
• Accurate and complete documentation
• Assisting current customers with account changes/inquiries
• Assisting other departments with customer information
• Basic troubleshooting
• Regular reliable attendance

Skills:

• Proficient computer skills
• Excellent written and verbal communication skills
• Multi-tasking
• Ability to prioritize tasks
• Friendly demeanor
• Telephone handling skills
• Retention
• Upselling

Desirable skills:

• Basic math skills
• Reasoning ability
• Previous customer service experience
• Ability to accurately follow directions
• Punctuality

Join us at Socket and embark on a rewarding career path where you can make a difference in your community while developing skills that will set you up for future success in the telecommunications industry. We look forward to welcoming you to our team!