Software Development Manager, Applied AI Solutions, Amazon Connect

DESCRIPTION

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The Software Development Manager will lead a team developing AI solutions. The role requires balancing rapid innovation with reliability and compliance. You should be comfortable making decisions with incomplete information and helping your team navigate ambiguity. You’ll work closely with senior technical leaders within the team and across AWS. We're looking for leaders who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.

Key job responsibilities
* Lead and grow a team building production AI applications for enterprise customers
* Partner with product and science teams to deliver impactful AI features that simplify complex business processes
* Drive technical decisions and architecture for AI systems that balance accuracy, latency, and compliance
* Build processes for AI development that emphasize rapid experimentation while maintaining quality
* Recruit and develop talented engineers, fostering an inclusive team culture

About the team
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

BASIC QUALIFICATIONS

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams