In-School IT Tech Support

Position: In-School IT Tech Support
Location: PS/MS 42, 488 Beach 66th St, Queens, 11692

Job Description: We are seeking a highly motivated in-person IT Tech Support Specialist to provide hands-on technical assistance at PS/MS 42. The IT Support Specialist will work closely with school staff to troubleshoot and maintain school technology, ensuring that students and educators have access to reliable digital resources. This position will involve addressing hardware and software issues, managing devices, and ensuring the functionality of educational technology.

• Days: Monday – Friday
• Time: 9:00 AM – 3:00 PM with a 30 minute unpaid lunch break
• Duration: August 25, 2025 – September 4th, 2025
• Non-working days (holidays, conferences, etc): Monday, September 1, 2025 - Labor Day

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, preferably in an educational setting.
• Strong knowledge of hardware, software, and network systems.
• Experience with device inventory management and data management.
• Familiarity with SMART Boards, iPads, and other educational technology.
• Excellent problem-solving and troubleshooting skills.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with both technical and non-technical staff.
• Patience and a customer-service-oriented attitude.

Responsibilities:

1. IT Support:
   • Provide timely and effective technical support to staff and students.
   • Troubleshoot and resolve hardware, software, and network issues.
   • Assist with setup and configuration of computer systems and applications.
2. Hardware/Software/Network Maintenance:
   • Maintain and update school hardware and software.
   • Ensure network connectivity and resolve network-related issues.
   • Perform regular maintenance checks on all technology equipment.
3. Device Collection and Inventory:
   • Manage the inventory of all technological devices within the school.
   • Collect and organize devices at the end of each term or as required.
   • Maintain accurate records of device distribution and condition.
4. Data Management:
   • Ensure the security and confidentiality of school data.
   • Assist with data backups and recovery processes.
   • Manage data storage solutions and access permissions.
5. SMART Board/iPad Maintenance:
   • Perform routine maintenance and updates on SMART Boards and iPads.
   • Provide support for teachers using SMART Boards and iPads in their classrooms.
   • Ensure all interactive technology is functioning properly.
6. Cleaning and Maintaining Devices and Device Storage Units:
   • Regularly clean and sanitize devices to ensure they are in good working condition.
   • Maintain and organize device storage units for easy access and security.
   • Implement procedures for safe handling and storage of all equipment.

• Competitive Pay: Earn $22/hr with the opportunity to increase to $24.20/hr through a completion bonus.
• Real Impact: Help ensure that students and educators have access to functioning technology that enhances learning.
• Professional Growth: Gain hands-on experience in IT support within an educational environment.
• Meaningful Mission: Be part of an organization committed to advancing equitable education.

This is more than an IT support role—it’s an opportunity to empower students and educators with the technology they need to succeed.

Join us in creating a brighter future for NYC schools. Apply today and be a part of the change!