Maitre d' - The Django (Jazz Club) located in The Roxy Hotel

The Django Maitre’d warmly welcomes and helps align expectations with the jazz experience we offer. As a key figure of the management team; you have the ability to enhance guest experiences but also are instrumental in the development of a positive and hospitality driven staff culture. Django Managers are responsible for managing and guiding the service experience at the venue. This requires all Floor Managers to have a detailed grasp of all steps of service, complete knowledge of all food and beverage menu items we serve. The Django Floor manager directly oversees and ensures that the quality of service in both the bar and lounge areas exceeds expectations and portrays an interest in the current NYC jazz scene and a general understanding of jazz history. The Django Floor Manager is required to ensure the proper execution of all aspects of our beverage program, in room dining service, as well as ensuring all food being delivered to all guests meet specifications. The Django Floor Manager must be an active member of service; being efficient, stepping in when necessary, able to operate with speed during service and finding opportunities to engage guests and showcase our property.

Essential Functions:

Floor presence, ensuring service standards are consistent

Training and evaluating team members in their roles

Plot reservations for the evening, adapt to changes and instill confidence with grace.

Greet and escort guests to their tables.

Maintain an organized host stand and front of house.

Assist with side work and opening/closing tasks as needed.

Be aware of special events scheduled throughout the property and be able to direct guest appropriately.

Answer phones and questions regarding the bar and lounge hours, service, availability, and make reservations

Communicate with the band leaders to ensure they receive checks and drink tickets

Clearly ambitious in their pursuit of Food & Beverage knowledge.

History of persistently identifying and working towards goals.

Ability to multi-task and handle high volume.

Understand guest’s service needs.

Have the ability to reach, bend, stoop, climb up and down stairs, carry multiple objects.

Ability to stand/work on feet for long periods of time.

Develop and maintain ongoing relationships with guests.

Execute opening and closing duties when requested.

WORK ENVIRONMENT

Django, Prep areas, Kitchen, Box Office, Marquee signage.

Under variable temperature conditions.

Under variable noise levels.

Standing for prolonged periods of time.

Around chemicals