Transfer specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 205

Pay Range: $20.33 - $29.51

Job Description

ALL INTERNALS MUST APPLY BY 11:14: 25

Job Profile Summary:

The Transfer Evaluation Specialist will help determine program eligibility for admission by analyzing coursework and degrees presented by potential students and accurately recording the results on the student's record and associated WGU systems.

Essential Functions and Responsibilities:

• The Transfer Evaluation Specialist is a professional individual contributor who will provide support in a variety of moderately complex responsibilities within a college-focused Transfer Evaluation Team.
• The Transfer Evaluation Specialist will maintain many aspects of the academic record, including, but not limited to, understanding program eligibility for admission, analyzing student coursework for application to the student record, and accurately recording the results in the appropriate WGU systems.
• The Transfer Evaluation Specialist will create and maintain all pertinent records in compliance with federal and state laws and university regulations and policies. The associate will have solid attention to detail, be a team player, and be an independent contributor.
• High-performing, experienced Transfer Evaluation Specialist may occasionally coach/mentor team members and assist colleagues from other teams and departments.
• The work of the Transfer Evaluation Specialist requires analysis and evaluation of student records to determine applicable transfer credit based on predetermined standards. A Transfer Evaluation Specialist is expected to collaborate with team leadership for assistance on highly complex matters.
• The Transfer Evaluation Specialist is invited to suggest methods to improve student success and evaluation processes.
• The Transfer Evaluation Specialist's work is critical to each prospective student's experience and success at WGU.
• The Transfer Evaluation Specialist works individually and as part of a team to meet individual, team, and department objectives.
• The Transfer Evaluation Specialist works effectively and reports worktime accurately.
• With general direction from a supervisor/manager and process lead, the Transfer Transfer Specialist is self-managed, taking the initiative and acting independently in completing transfer evaluations consistent with standard practices and policies and our commitment to students (i.e., accurate, fair, helpful & quick).
• When faced with an unexpected student event, the Transfer Evaluation Specialist is encouraged and expected to collaborate with other evaluators, process leads, and management as needed to make a fair determination of competency.
• The Transfer Evaluation Specialist must be well connected and coordinated within their team, project teams, and any applicable cross-functional groups.
• Performs other related duties as assigned.
  
  

Knowledge, Skill, and Abilities:

• Demonstrate strong professional written and verbal communication skills
• Ability to think critically and assess information.
• Demonstrate an ability to research and analyze information and come to proper conclusions, driven by policies and procedures.
• Understand how to apply FERPA regulations to business processes.
• Thrive in a challenging, fast-paced environment while meeting deadlines and work expectations.
• Consistently meets expectations related to accuracy and productivity.
• Work cross-functionally with WGU faculty and staff to supply solutions to moderately complex problems and ensure students' academic success.
• Evaluate and interpret documentation and requests as they relate to WGU, U.S. Department of Education, and other policies to determine applicability to the student record.
• Exercise independent judgment and discretion, particularly in matters relative to sensitive or confidential student records and organizational matters.
• Collaborate with supervisor on department process improvement.
• Stay current on available resources to support the academic success of students.
  
  

Competencies:

Organizational Impact:

• Accountable for decisions that impact individual students.
• The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.
  
  

Problem Solving and Decision Making:

• Reviews solutions and employs minor adjustments to work methods to solve problems.
• May be needed to highlight areas of concerns/problems and offer potential solutions.
• Problems and issues faced are routine but may require interpretation of procedures or policies to resolve.
  
  

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation.
  
  

Leadership & Talent Management:

• May provide minimal guidance and aid to new or entry-level employees.
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.
  
  

Job Qualifications:

Minimum Qualifications:

• Requires a minimum of two years of experience in enrollment, admissions, or transfer administration.
• Proficiency with Microsoft Office programs such as Excel, Word, and PowerPoint.
• Bachelor's degree or work experience related to college transcript evaluation will be considered as an alternative for a candidate with college experience but an unfinished degree.
  
  

Preferred Qualifications:

• Experience with Salesforce, Banner, and OnBase.
• Experience with distance education and distance learning.
• Experience working remotely.
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
  
  

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.