Hugo Boss Spring Internship 2026 - eCommerce Operations Intern
- You must be able to work on location, 20-24 hours per week
- Intern for the full Springterm - January 26, 2026 - May 8, 2026
- The minimum & maximum rate of pay will be fixed at $17per hour
- You must be a rising Junior or Senior at a local college/ university pursuing a bachelor's degree
- This position is not eligible for relocation
- Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
- Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
- Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
- Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
- Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
- Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
- Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
- Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
- Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
- Support in workshops and meetings
- English language proficiency (Spanish or French a plus!)
- Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
- Detail oriented and strong communication skills
- Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
- Experience working in SAP is a plus
- Studying a related field
- Interest in ecommerce industry
- Potentially eligible for school credit
- Potential to be extended into the Fall semester, based on performance
- Fun and collaborative work environment
- Generous employee discount
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