US Community Manager

We’re looking for a creative and community-driven Community Manager to be the voice of Tapstitch across our social channels and creator community. This role sits at the intersection of social media and customer support, making Tapstitch feel human, approachable, and inspiring across social channels.

As Community Manager, you’ll own day-to-day engagement with creators, customers, and followers on Instagram, TikTok, YouTube, Reddit, and emerging platforms, while also helping to launch new spaces for our community to connect (think subscriber channels, Discord, or Slack groups). You’ll play a critical role in building relationships, surfacing insights, and amplifying the voices of Tapstitch creators for strategic company growth.

This role is perfect for someone who thrives in fast-paced online environments, knows creator culture inside and out, and loves building meaningful digital connections that drive brand loyalty and growth.

Responsibilities Include:

• Define and uphold the Tapstitch voice channel by channel
• Manage day-to-day social engagement across Instagram, TikTok, YouTube, Reddit, and emerging platforms, responding to DMs, comments, and tags in Tapstitch’s established brand voice.
• Act as the first line of community engagement: addressing support inquiries, celebrating creators, and making Tapstitch feel like a personality and partner that users want to connect with.
• Support campaign amplification (e.g., launches, events) through real-time engagement.
• Proactively engage with creators, customers, and cultural conversations to build relationships and grow Tapstitch’s visibility.
• Identify and surface UGC, customer stories, and potential superfans for marketing use.
• Partner with the Influencer Marketing Manager to identify and track high-potential KOLs.
• Monitor online conversations to track sentiment, identify trends, and gather competitive and community insights.
• Launch and experiment with new community spaces (Instagram Subscriber channel, Discord, Slack, etc.).
• Partner with the social/content team to develop content that answers FAQs and responds to trending conversations.
• Track engagement KPIs (response rate, sentiment, community growth, etc.) and report back to relevant teams.
• Help shape scalable workflows and best practices for social engagement and community-building.

Requirements

• 1–3 years of experience in social media/community management.
• Excellent written communication skills and ability to adapt tone across channels.
• A deep understanding of social channels and the creator landscape, particularly in fashion, design, and lifestyle categories.
• Customer-first mindset: empathetic, responsive, and always looking to add value.
• Ability to work flexibly—our community isn’t limited to 9–5.
• Organized, proactive, and comfortable working cross-functionally.
• Passion for empowering creators and building something from 0 to 1.

Benefits

• Be part of a mission-driven team transforming the future of creator commerce.
• Competitive compensation and equity package.
• Mostly in-person work setup with team HQ in NYC.
• Medical, dental, and vision insurance.
• Opportunities to work with top-tier creators, designers, and artists.