Senior Customer Service Representative
- CONSUMER AND WORKER PROTECTION Posted On: 05/22/2025
- Full-Time
- Exam May Be Required
- Perform ordinary mathematical computations while accepting and processing payments.
- Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications.
- Check records for accuracy of information and for conformity with established policy and procedures.
- Under supervision, prepare and monitor reports.
- Monitor and provide coaching to other staff.
- Provide high-volume customer service to licensing applicants in person and via phone.
- Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
- Answer telephone calls, emails and written correspondence and communicate applicant information.
- Attend seminars, meetings and/or trainings.
- Follow all division and agency policies and procedures.
- Perform all relevant and related Licensing tasks as assigned when needed.
- Experience Level: Experienced (Non-Manager)
- Category: Communications & Intergovernmental Affairs
Minimum Qualifications
Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
- Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website atResidency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Shortlist
Job ID 714717 Title code 10251 Civil service title CLERICAL ASSOCIATE Title classification Competitive-1 Business title Senior Customer Service Representative Posted until 08/19/2025Recommended Jobs
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