Intensive Case Manager (ICM)

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.

Be the bridge from crisis to stability.
The Intensive Case Manager (ICM) to provide hands-on outreach and crisis support to individuals in emergency shelters, including hotels and motels. In this fast-paced role, you’ll work closely with local partners to quickly move individuals from temporary placements into stable housing while addressing critical health and social needs.

Onsite , full-time (40 hr/week), Non-exempt position
Pay Rate : $23/hour based on individual skills and experience
Schedule : M-F, 8am-4:30pm 

Key Responsibilities:

Crisis Response & Outreach

• Provide on-site support in emergency shelters and hotel placements
• Conduct intakes, assessments, and immediate service planning
• Deliver intensive, hands-on case management and advocacy

Housing Navigation

• Partner with Schenectady County DSS to expedite housing placements
• Coordinate appointments and attend with clients as needed
• Support rapid transitions from shelter to permanent housing

Collaboration & Care Coordination

• Work closely with Social Work and Medical teams to address whole-person needs
• Build strong relationships with community providers and housing resources

Data, Compliance & Reporting

• Maintain accurate documentation and HMIS data (Coordinated Entry, ES, CM)
• Complete required reports and ensure compliance with all regulations
• Prepare for audits and maintain organized client files

Qualifications :

• Experience in homelessness, crisis response, or intensive case management
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, field-based environment
• Knowledge of community resources and housing systems
• Experience with HMIS or similar data systems preferred

This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.