Prefill - Customer Service Tier 1

job summary:
We are seeking a highly organized and adaptable Remote Customer Service Representative to support our innovative drone delivery operations. In this fast-paced role, you will be the front line of communication for our customers, ensuring timely, accurate, and professional support across multiple channels. The ideal candidate thrives in a multitasking environment, can seamlessly manage competing priorities, and remains calm and solution-focused while navigating real-time delivery updates and customer inquiries. If you are detail-oriented, tech-savvy, and excited to be part of a cutting-edge logistics experience, we'd love to hear from you.

Target start date - 05/03/2026

Shifts -

Operations are 7 days per week except for Thanksgiving and Christmas.

Must be available to work Saturdays and Sundays.

Current shifts are 8am - 7pm, 9am - 8pm and 11am - 10pm CST and this may change as night flights expand.

Four 10 hour shifts per week.

location: Telecommute
job type: GDC Solutions
salary: $18 - 20 per hour
work hours: Rotating Shifts
education: No Degree Required

responsibilities:

Job Duties

Provide real-time customer support via chat, ensuring prompt, accurate, and professional responses

Monitor and manage multiple customer conversations simultaneously while maintaining high service quality

Coordinate closely with ground support teams through internal chat to track drone deliveries and resolve issues

Use Salesforce to document customer interactions, update case statuses, and maintain accurate records

Troubleshoot delivery issues, delays, and order discrepancies with a solution-oriented approach

Proactively communicate updates to customers regarding delivery status, changes, or resolutions

Escalate complex or time-sensitive issues to the appropriate teams while maintaining ownership of the customer experience

qualifications:
Job Requirements -

Minimum of 1-2 years of customer service experience, preferably in a remote or chat-based support role

Proven ability to multitask effectively in a fast-paced, high-volume environment

Experience using CRM systems (Salesforce strongly preferred)

Excellent written communication skills with strong attention to tone, grammar, and clarity

Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism

Strong problem-solving skills and the ability to think quickly under pressure

Comfortable working with multiple systems, screens, and communication tools at once

Reliable high-speed internet connection and a distraction-free remote work environment

Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

High level of attention to detail and organizational skills

Desired Skills & Experience -

Minimum of 1-2 years of customer service experience, preferably in a remote or chat-based support role

Proven ability to multitask effectively in a fast-paced, high-volume environment

Experience using CRM systems (Salesforce strongly preferred)

Excellent written communication skills with strong attention to tone, grammar, and clarity

Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism

Strong problem-solving skills and the ability to think quickly under pressure

Comfortable working with multiple systems, screens, and communication tools at once

Reliable high-speed internet connection and a distraction-free remote work environment

Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

High level of attention to detail and organizational skills

#LI-KC1

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.