Assistant Studio Manager

Job Description

Job Description

“New York Pilates is about community and creating a space where people feel at home, leave their day behind and get into their bodies” - Heather Andersen, Founder & Owner

We Want You!

New York Pilates is excited to welcome an Assistant Studio Manager to our team to support the smooth and efficient operational procedures within all studio departments to enable their NYP location to provide the highest level of customer service. The ideal candidate has a proven ability to manage finances and drive revenue; hire, direct and train staff; plus demonstrate excellent time management and communication skills.

As a leader at NYP, you will inspire and develop a team of brand advocates to ensure a top-notch student experience aligned with our brand values. You'll coach staff to exceed productivity goals, support the Store Manager in managing and developing instructors, and work together to enhance profitability through effective customer engagement and operations. Responsibilities include maintaining studio equipment and facilities, modeling resilience and excellent customer service, supervising store operations, and supporting staff training and development. Additionally, you'll assist in hiring, visual merchandising, and compliance with company standards, while fostering a culture of respect, creativity, and accountability.

This is a full time position that will include nights, weekends and holidays. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

The Role:

• Lead and Inspire Team: Drive a high-performance team of brand advocates to deliver a top-notch student experience aligned with brand values and expectations
• Coach and Develop Staff: Guide, motivate, and mentor team members to surpass individual and store productivity goals and develop the instructor staff to enhance talent and performance
• Maximize Profitability: Collaborate with the Studio Manager and Studio Reps to optimize customer engagement, merchandising, operations, sales, and community connection
• Maintain Studio Brand: Oversee equipment, perform facility maintenance, and contact vendors to uphold brand standards
• Promote Customer Service Excellence: Model and enforce brand-specific service standards, address student feedback, and ensure authentic brand interactions
• Supervise Store Operations: Manage floor activities, including opening and closing the store, and ensure adherence to store schedules
• Support Training and Compliance: Assist in staff training, hiring, and ensure adherence to company policies, visual merchandising, loss prevention, and safety standards
• Manage Budgeting and Revenue: Handle budgeting, expense management, and reconciliation
• Regular Reporting: Regularly report on costs, daily operations, and the ability to discuss and drive Key Performance Indicators (KPIs)

Requirements:

• Previous experience in a managerial or supervisory role, preferably within a studio environment
• Minimum 6 months of experience leading a team of 10+ individuals
• Background in staff hiring, coaching, training, and development
• High school diploma or equivalent; a degree in business management, retail management, or a related field is a plus
• Proficient with various software, systems and scheduling tools (MBO, Slack, Gusto, WIW, etc.)
• Demonstrated history in a sales-focused role
• Experience in managing facility operations and maintenance for a 2,000+ sq. ft., space
• Understanding of financial principles and the ability to support profitability goals

Bonus Points!

• Strong leadership and team-building abilities
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of operational procedures, merchandising, and visual standards

• Demonstrated resilience, flexibility, and adaptability in a dynamic environment

• Commitment to delivering exceptional customer experiences

• Passion for Pilates, alignment with company values and the ability to model behavior that promotes a positive and inclusive work environment

The Offer 📑

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

Competitive Compensation💸

Things we take into account when calculating the compensation are global averages per skillset, your local cost of living, your skills, and your experience. This role will range with an annual base salary of $62,400-$67,500 with monthly bonus opportunities bi-annually based on revenue KPI’s.

PTO🏖

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. As a member of the NYP HQ Team, you will receive 2 weeks of approved paid vacation (80 hours) and 1 week of paid personal days (40 hours) annually.

Tuition Assistance📚

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education

• $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.

Medical & 401k 🏥

Available with company contribution

Free NYP Membership ⚡

Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will receive 12 complimentary NYP classes/month & 8 NYP guest passes/month (get to work out with friends)! Plus receive 50% off retail!

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