Product Manager - Speech AI - Vice President - Machine Learning Center of Excellence

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Speech and Voice AI/ML Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will have the unique opportunity to be a critical player in our firm-wide transformational efforts to shape the future of banking. You will be responsible for the Speech/Voice transcription and analytics platform. You will be a key member of a cross-functional team of data scientists, engineers, designers and project managers and will have the chance to shape your product's vision, strategy, adoption, and manage ongoing stakeholder demand. You will push the boundaries of what is possible and innovate quickly in a rapidly evolving field.

Job responsibilities

• Build strong, strategic relationships with clients across the firm; you are highly collaborative and interface successfully between clients, technology, and data science.
• Drive business development by developing a comprehensive commercial plan aimed at growing adoption and pursuing significant commercial impact.
• Excel in product thinking, ideation, and execution, adept at interviewing users and identifying user needs to solve business problems.
• Create data flow diagrams, customer journey mapping, etc., to clearly map out the requirements and user journey end-to-end.
• Develop robust product requirement documents and set clear scope, test strategies, and execution plans.
• Utilize strong design and presentation skills to effectively communicate your vision and support marketing and communication efforts.
• Design metrics and KPIs to measure feature/product success, ensuring your team and stakeholders understand how you are measuring product success.
• Test new features, approve launches, and engage stakeholders for an early preview.
• Design and develop launch/roadshow contents, and work with stakeholders to create platforms to showcase valuable new features.
• Collect user testimonials and feedback on a regular basis, iterating the product to create incremental business value.
• Provide clients with a clear vision and communicate your execution strategy through a well-defined roadmap.

Required qualifications, capabilities, and skills

• 6+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience in cloud computing and architecture, ML platform processes, and tools spanning data ingestion, data engineering, data quality, data orchestration, end-to-end infrastructure, usage/consumption, and data privacy considerations and governance.
• Experience working on projects involving the ML development lifecycle (MDLC), including annotation, model training, model serving, scoring, pre/post-processing, productionization, feedback capture and model governance (legal, compliance, risk).
• Willingness to roll up your sleeves and do whatever it takes to make your team successful. Your self-confidence, poise, and personal presence inspire confidence in others. You drive partners to achieve superior performance while creating a supportive developmental environment.
• Ability to convert ambiguous needs into scalable business solutions. Your solutions are driven by logic, reason, and empirical observations.
• Strong team player who can skillfully collaborate across a cross-functional team to drive outcomes
• Exceptional communication skills, enabling you to represent the product effectively with senior stakeholders and influence key decision-makers.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience in operations, front office, or consulting within financial markets is a plus.
• Practical knowledge of JIRA to manage execution and build roadmaps
• Comfortable using tools like Figma, Miro, or Zeplin for running Design thinking sessions

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $122,550.00 - $201,000.00 / year