Account Supervisor

Who Are We?

T&P is one of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and WPP Media and combined with the agility of an entrepreneurial Partner-led mindset, the multi-discipline agency spans four continents with 45 offices and over $1.2 billion dollars in billings globally. As an early adopter with the first ever AI-generated TV ad for Lexus in 2018, T&P is focused on harnessing AI across all its outputs with its 1,900 people already trained on WPP’s proprietary AI platform Creative Studio, to deliver enhanced outcomes for clients.

We believe in The Power of &, connecting talent & tech to fuel brand growth. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimises to business outcomes in every channel, fueled by the latest innovations in AI.

Ultimately of course, we are our people. They’re the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers.

That’s why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.

Your Role

We are looking for an experienced Account Supervisor (or equivalent level) to support a content studio team on an entertainment client, guiding projects from the moment briefs are received all the way through to delivery.

This role requires you to be a pivotal leader in managing agency processes and client relationships. In this hands-on position, you will run projects from inception to delivery, fostering strong client partnerships. You will own the performance creation, leading the development and execution of comprehensive direct marketing strategies across channels like email, SMS, and direct-response digital. Your focus will be on driving customer engagement, retention, and lifetime value. You will be instrumental in ensuring smooth operations, protecting creative integrity, and leveraging AI-based tools to achieve the best possible results.

This is a high-impact role that requires strong communication, strategic thinking, and a proactive approach to problem-solving. You will be passionate about understanding our clients' businesses inside and out, and you will thrive on building strong, collaborative relationships both internally and with our clients. We’re looking for someone interested in growth and hungry to learn.

The team is based out of the client’s office in NYC, and this role is an average of 4 days a week onsite (1 of those days is often at T&P HQ).

Role Expectations:

• Client Relationship Management & Leadership: Act as a primary client contact, fostering strong, positive relationships across multiple projects through regular meetings and proactive engagement, ensuring accurate and timely follow-up.

• Project & Campaign Management: Lead projects from conception to delivery, collaborating closely with the Group Account Director. Keep all stakeholders (internal and client) informed on project status, activities, deadlines, and deliverables. Possess a clear understanding of the production process from start to finish.

• Operational Excellence & Financial Stewardship: Maintain thorough documentation of all client work in progress, including status reports, contact reports, and post-mortem learnings. Ensure accurate and up-to-date account finances (e.g., estimate management, time reconciliation, timely billing). Understand and apply agency processes, while also identifying and suggesting areas for improvement.

• Creative Integrity & Collaboration: Protect the creative integrity of ideas and solutions from conception through delivery. Collaborate effectively with all disciplines to ensure excellence in deliverables. Review creative work, providing constructive feedback aligned with briefs, client input, and a deep understanding of performance creative best practices. You'll work closely with data analysts and media teams to optimize content performance and implement revisions, ensuring creative effectiveness and measurable results.

• Creative Integrity & Collaboration: You will champion and protect the creative integrity of ideas and solutions, ensuring they adhere to performance creative best practices from conception through delivery. You'll collaborate effectively with all disciplines to ensure excellence in deliverables. When reviewing creative work, you'll provide constructive feedback that leverages your expertise in performance creative best practices, alongside client input and brief requirements. You will also work closely with data analysts and media teams to optimize content performance and implement revisions, always striving for both creative impact and measurable results..

• AI & Innovation: Leverage AI-based tools and technology to enhance client strategies and optimize project outcomes. Demonstrate a keen interest in AI-based tools and technology.

• Performance Digital & Social Fluency: Possess a deep understanding of the digital and social landscape, with a particular focus on performance-driven channels like email, SMS, and direct marketing (DM). You'll instinctively think platform-native, leverage emerging technologies, and know how to optimize these channels for measurable business outcomes.

• Prioritization: Thrive in a high-volume, fast-paced environment, able to prioritize effectively, sometimes against immediate client desires, to ensure the right things get done.

• Adaptability: Demonstrate a willingness to engage in any task, and a commitment to continuous learning.

Required Experience:

• 4-6 years of previous agency experience at an appropriate level.

• Strong social-first experience.

• Background in Direct Marketing (DM) and 1:1 communication strategies.

• Experience working with high-volume, complex businesses with multiple business lines and a multi-agency environment.

• Ideally, experience working on a client with a subscription layer (e.g., loyalty programs, entertainment platforms, direct marketing).

• Excellent interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders.

• Adaptability and strong problem-solving skills.

• Excellent active listening and time management skills.

• A genuine interest in AI and technology developments, and an understanding of how to integrate its use into creative work.

The pay range for this role is $100,000-$125,000. Individual compensation will be commensurate with the candidate's experience and local cost of labor. Salary is subject to change based on factors such as geographic location and cost of living in location of hire. Applicants must be legally authorized to work in the United States.

T&P is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.