Lead Programmer Analyst

Lead Programmer Analyst

Position Information

Position Title: Lead Programmer Analyst
Department: Educational Opportunity Center
Posting Link:
Job Type: Full-Time

Posting Detail Information

Position Summary

The Lead Programmer Analyst position will work within the Administrative Services Unit of the Buffalo Educational Opportunity Center ( BEOC ) and serves as liaison between users, the public and various subsystems and technical units and serves in a leadership function for the Educational Opportunity Center ( EOC ) IT Help Desk operations. This position reports to the Director of Administrative Services or designee as assigned.

In this position, you will:

• Provide a critical role in on-site technology management as events dictate, to include assisting students at workstations, faculty/staff members in classrooms and offices, and supporting the A/V and technology for the BEOC Conference Center and Atrium.
• Perform an active role in the successful operation and activities of the EOC IT help. Deal directly with students, faculty, staff, and visitors to address technical issues.
• Support technology, audio/visual, and network operations and act as a liaison with UB IT, SUNY Central Administration-University Center for Academic and Workforce Development ( UCAWD ), various UB departments, other EOCs and partnering agencies.
• Maintain service to the BEOC network servers and provide troubleshooting response for problems or anomalies related to the operating system.
• Perform an active leadership role in the successful operation and in-house management of current and future software (e.g. Formstack, ScreenCloud, Banner, Onguard, Milestone, etc.).
• Develop and implement a comprehensive annual Technology Plan and Financial Plan/Budget in collaboration with the Director of Administrative Services.
• Monitor and report network performance issues to the Director of Administrative Services or UBIT as situations necessitate.
• Address and develop solutions for network and/or workstation performance issues with UBIT as situations necessitate.
• Perform troubleshooting and resolve application and hardware problems as they occur.
• Establish and maintain a working relationship with the University at Buffalo ( UBIT )- in relation to installation of software such as Microsoft Office, antivirus, etc.
• Must be able to image and clone computers.
• Communicate with campus as required concerning phone problems, network problems specific to workstations and any system-wide upgrades.
• Serve in a leadership capacity for maintenance and enhancements of the BEOC website and work with other IT staff, Marketing Associate, faculty, staff and University personnel in maintaining continuity of the website.
• Creation, installation, management, and programming of database solutions, including but not limited to MySQL, MSSQL , and other databases utilized by the functional units of the BEOC .
• Maintain BEOC computer labs and kiosks workstations in order to maximize the full benefit of computer access to the BEOC student community.
• Provide key role in the ongoing planning, communication, and scheduling of technological resources for the BEOC .
• Develop and support technology-based systems used in carrying out the academic and administrative functions of the BEOC .
• Supervise, coordinate and schedule student assistants when available.

About the Buffalo Educational Opportunity Center
The Buffalo Educational Opportunity Center ( BEOC ) is an adult education enterprise, of the State University of New York, University Center for Academic and Workforce Development ( UCAWD ), with an annual enrollment of 1,940 students, that provides urban and/or disadvantaged residents in the Western New York area with tuition-free academic programs, workforce development training and certifications, and gainful employment opportunities. The mission of BEOC is to produce lifelong learners who are self-directed, empowered, and committed to excellence. Residents of the surrounding Buffalo community are provided a range of services designed to develop the academic and workforce development skills necessary to become self-sufficient. Programs and services are structured to adapt to the needs of our students - as well as to the demands of our community - and serve as first steps toward the attainment of long-term educational and employment skills. To learn more about the Buffalo Educational Opportunity Center, visit our website.
Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• Masters degree in computer science or information technology related field.
• An equivalent combination of education and experience will be considered.
• Basic HTML and JavaScript knowledge.
• Understanding Active Directory.

Preferred Qualifications

• Experience working in a diverse Adult Education environment.
• Three years minimum competence and understanding of tasks associated with computer user support services.

Physical Demands

Must be able to move forty pounds.

Salary Range
$70,000 - $75,000

Special Instructions Summary

Is a background check required for this posting?
No

Contact Information

Contact's Name: Michelle DeBergalis
Contact's Pronouns:
Contact's Title: Director of Administrative Services
Contact's Email: [email protected]
Contact's Phone: 716-645-1883

Posting Dates

Posted: 07/29/2025
Deadline for Applicants:
Date to be filled: 09/11/2025