Senior Administrative Analyst/Trainee 1/2 - Albany (NY HELPS)

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Standard Duties: • Assist language testers with training and testing of IVR. Troubleshoot issues and update testing reports.• Analyze and troubleshoot Interface testing issues from a technology and business process view. Interfaces are critical to UI Program claims, payments, fraud prevention, and federal and state reporting.• Support detailed implementation plans for large modernization project including overall go live schedule, application testing, data migration, infrastructure, training, interfaces, data warehouse, security, technical go live steps, dry runs, upgrade period, help desk, go-no go decision criteria, and knowledge transfer. • Analyze, and confirm accuracy of completion of implementation categories and steps • Provide weekly detailed reports and executive summaries • Facilitate interface and other technical troubleshooting meetings • User Acceptance Testing (UAT)Test Case Assignments using Mastercraft • Analyze accuracy of UAT Test Cases, testing progress, blocks, and results and provide detailed reports to management using Mastercraft and MS Excel. • Work with program staff and stakeholders to develop test scenarios and test cases• Obtain and analyze correctness of test data from over 100 interface partners • Troubleshoot Interface testing issues from a technology and business process view. Interfaces are critical to UI Program claims, payments, fraud prevention, and federal and state reporting.• Deliverable analysis and tracking for technology vendorsPreferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders.

The minimum qualifications required for this vacancy. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Non-Competitive Minimum Qualifications: Administrative Analyst Trainee 1: Four years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing and updating procedure manuals, forms, and policy. *An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.Administrative Analyst Trainee 2: Five years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing and updating procedure manuals, forms, and policy. *An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.Senior Administrative Analyst: Six years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing and updating procedure manuals, forms, and policy.*An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at Candidates are responsible for the evaluation fee.It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at (copy and paste in browser) to register today, in three easy steps.Competitive Minimum Qualifications: A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.55 B/C Qualifications: This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.Reassignment Qualifications: Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a Senior Administrative Analyst/Trainee 1/2 if you have less than one year, you must be reachable on the current eligible list for this location, if one exists.52.6 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 12 or higher determined to be administrative by Civil Service. 70.1 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 11 or higher determined to be similar by Civil Service. Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at .Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor. Additionally, in accordance with Civil Service Law, provisional service immediately prior to a permanent appointment to this title is now credited towards the completion of probation upon permanent appointment.

Additional comments regarding the vacancy. Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, [email protected] is available and can be discussed during the interview.Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location. Additional Comments: We offer a comprehensive benefits package, including: • 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).• Choice of several affordable and competitive health insurance plans• Dental and vision insurance plans at no additional cost• Membership in the NYS Employee’s Retirement System• NYS Deferred Compensation Investment Plan• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)• Eligibility to apply for tuition reimbursement for qualifying employees and courses• Paid Parental LeaveOur mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

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