Associate director operations

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

The Associate Director, Ad Operations plays a key role in managing and optimizing the execution of digital media campaigns across display, video, social, mobile, and programmatic channels. This role supports the Director and oversees day-to-day operations, ensuring campaigns are launched accurately, efficiently, and on time. The Associate Director also helps refine processes, mentor team members, and collaborate across departments to drive operational excellence and innovation.

Responsibilities

• Support the Director in leading and developing the Ad Operations team, ensuring best practices and consistency across all campaigns.
• Partner with media and creative teams to activate digital campaigns, troubleshoot issues, and streamline workflow.
• Manage campaign setup and trafficking processes, including creative and tag implementation, QA, and troubleshooting.
• Oversee and support Associates with trafficking responsibilities, ensuring quality and accuracy in all campaign deliverables.
• Maintain alignment across all digital marketing channels to ensure cohesive campaign management.
• Manage campaign activation workflow in JIRA and ensure tasks are completed according to deadlines.
• Create and maintain traffic sheets for clients, including taxonomy and creative/landing page mapping.
• Conduct QA on creatives, validate campaign setups, and ensure trafficking instructions are communicated clearly.
• Collaborate with internal teams and external partners to address campaign or delivery issues post-launch.
• Generate and maintain data source files, ad-hoc and scheduled reports, and delivery summaries.
• Assist in analyzing delivery reports to assess campaign performance and identify areas for optimization.
• Partner with the Director and media team to identify opportunities for process improvement and increased efficiency.
• Collaborate with vendors and creative agencies to troubleshoot and resolve technical issues.
• Help ensure campaign timelines are met and deliverables are completed according to schedule.
  
  

Qualifications

• 5-7 years of experience in digital media operations (agency or publisher side).
• Strong understanding of ad trafficking, campaign setup, QA, and reporting processes across multiple digital channels.
• Hands-on experience with digital platforms, including ad servers (Google Campaign Manager/DCM), DSPs, DMPs, and tag management systems (GTM, Ensighten, Signal, etc.).
• Familiarity with DoubleClick Digital Marketing (DDM) and/or Google 360 Suite.
• Experience with viewability, verification, and fraud prevention vendors (VVF).
• Strong technical aptitude with HTML5, CSS, JavaScript, and ad tag troubleshooting.
• Highly detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Excellent communication skills — able to explain technical concepts clearly to non-technical stakeholders.
  
  

Collaborative and proactive, with a focus on process improvement and team mentorship

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
  
  

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $95,950 - 150,995. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/30/25.