Senior Associate - Technology Analyst

 

Location Designation: Hybrid - 3 days per week

 

 

We are seeking a Technology Analyst to support the Field Productivity Value Stream. This role focuses on translating business needs into actionable technology requirements, proposing and negotiating tradeoffs when necessary to ensure tech feasibility and analyzing data to inform decisions. The Analyst takes ownership of the execution and delivery of features and products, ensuring smooth handoffs and outcomes across the delivery lifecycle in partnership with engineering and QA teams. By proactively identifying and filling gaps, this role enables developers and engineers to build efficiently, ensuring that high-quality products are shipped on time and drive measurable business value. Additionally, the analyst applies systems thinking to understand the interdependencies across processes, technology, and people, ensuring solutions are scalable, holistic, and sustainable.

What You’ll Do:
Business Analysis & Requirements Gathering
• Collaborate with stakeholders to gather, analyze, and document business, functional, and non-functional requirements.
• Translate requirements into clear, actionable user stories for agile delivery.
• Partner with dev, QA, and architects to ensure feasibility, test coverage, and high-quality delivery.
• Take ownership of execution by actively resolving requirement gaps, clarifying ambiguities, and ensuring developers have what they need to move quickly.
• Support backlog refinement, sprint planning, and release readiness with clear priorities and requirement detail.
• Drive accountability for delivery outcomes, not just requirement handoff.
• Facilitate workshops, interviews, collaborating with business and technical stakeholders.

Stakeholder Communication
• Act as liaison between business product managers, developers, and cross-technology teams.
• Clearly communicate requirements, decisions, and analysis to technical and business partners.
• Provide actionable insights and updates to influence product and delivery decisions.
• Serve as a bridge during execution, ensuring no gaps between strategy, requirements, and delivery.

System Implementation & Support
• Validate solution design aligns with business needs during UAT (User Acceptance Testing).
• Provide post-implementation support and help in user training and documentation.

What You’ll Bring:

Required Skills:
• Bachelor’s degree in Computer Science, Data Analytics or a related field.
• 4+ years of experience as a Business Analyst, Technology Analyst or Business Operations role, preferably in the insurance industry.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and interpersonal skills to interact with all stakeholders.
• Exceptional verbal and written communication skills—capable of explaining complex systems in plain English.
• Experience with Agile methodologies, PI planning, story writing, backlog grooming, sprint planning and execution.

Preferred Skills:
• Proficiency in collaboration tools like Microsoft Excel, Jira, Confluence, Lucidchart.
• Experience with Salesforce, Salesforce experience cloud, integration technologies such as MuleSoft and Informatica.
• Experience with Gen AI tools, machine learning or large language models
• Ability to read and analyze API documentation and integration specifications.

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Pay Transparency

Salary Range: $85,000-$145,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

 

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92466