Customer Operations Specialist
Are you an order management expert looking for your next challenge? We are looking for a Customer Operations Specialist. You will play a pivotal role in driving supply chain workflow, managing every step of the order lifecycle from entry to delivery. To hit the ground running, prior experience with ERP / CRM software and EDI workflows is essential.
The ideal candidate will have :- Experience: 2+ years of experience in customer service, order processing, or supply chain administration.
- Technical Skills: Hands-on experience with ERP/CRM software (e.g., SAP, Oracle, NetSuite, Salesforce). Direct experience working with EDI workflows a plus.
- Communication: Excellent verbal and written communication skills with the ability to collaborate effectively across departments
- Customer Order Processing: Managed high-volume order fulfillment with speed and accuracy.
- Omnichannel Support: Addressed customer inquiries via phone, email, and web portals to ensure rapid resolution.
- Lifecycle Management: Directed the order fulfillment pipeline from entry through delivery.
- Returns Coordination: Processed customer returns and credits efficiently while upholding company policies.
- ERP Administration: Maintained and updated critical logistics and client data within the ERP system.
Skills
- Order Processing (2 years of experience is required)
- Customer Service
- SAP ERP
- EDI (2 years of experience is required)
- Order Entry
- CUSTOMER ORDERS/SALES
- CRM (2 years of experience is required)
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