Store Lead

Do you like to take the lead in delivering exceptional service and helping customers discover the latest technology and products? At Spectrum, we are seeking a Store Lead to support and enhance the customer experience.

As a Store Lead, you will be at the forefront of this mission, serving as a subject matter expert on our products and services. Your role is pivotal in enhancing the customer experience, from the moment they walk through the door to the moment they leave with a smile. You will lead by example, ensuring that every interaction is seamless and that our customers feel valued and supported.

What Our Store Leads Enjoy Most About the Role

• Enhance Customer Experience : Actively support and innovate ways to make every customer interaction memorable and positive.
• Sales Expertise : Master the art of identifying sales opportunities and applying Spectrum’s innovative selling strategies.
• Product Mastery : Become a go-to expert on all Spectrum products, services, and competitive offerings.
• Team Leadership : Mentor and guide Store Specialists, helping them meet and exceed their sales goals.
• Store Excellence : Ensure the store’s appearance and operations meet the highest standards, creating a welcoming environment for customers.
• Data-Driven Insights : Analyze store performance and provide valuable feedback to leadership, driving continuous improvement.
• Customer Support : Provide exceptional support and education, helping customers make informed decisions about Spectrum’s products and services.

Working Conditions

Work in a dynamic retail environment with a moderate noise level and represent Spectrum with pride by wearing our professional uniform.

What You’ll Bring to Spectrum

Required Qualifications

• Education : High School diploma or equivalent
• Experience : 1-2 years in sales and customer service; Applicant must currently be in an active Stores role with a minimum of 6 months experience
• Communication : Ability to read, write, speak, and understand English
• Math Skills : Basic math skills
• Flexibility : Work scheduled shift hours and over time as needed

Preferred Qualifications

• Tech Savvy : Familiarity with the latest technology and devices to better assist customers