Host
As a Host, you will oversee the restaurant’s reservation system and serve as the first point of contact for guests. We are seeking mature, personable individuals who enjoy engaging with guests, building relationships, and thriving in a fast-paced service environment. This role offers an excellent opportunity for growth within the hospitality industry. Open Availability strongly preferred.
Essential Functions
- Taking reservations via phone, email, and in-person
- Managing Floor Plans in Open Table & Resy
- Menu printing
- Answering all phone calls
- Properly forwarding and transferring all calls to the proper extensions
- Assisting guests with directions if needed
- Proper knowledge of our location, hours of operation and menus to assist guests if they have any questions
- Knowledgeable of menus & dietary restrictions & options and specials
- Accurately and courteously taking all reservations and entering them into OpenTable & Resy
- Assigning reservations to tables to ensure all reservations are accommodated for
- Greeting all guests upon arrival in a friendly manner
- Handling Coat check for all guests
- OpenTable & Resy Reservations system management including seating guests, confirming reservations, locking floorplans for buyouts, and additional duties as needed
- Notifying server/manager/chef of any particular guest needs or requests (i.e., allergy or special occasion, VIP)
- Monitoring the tidiness of the host stand, coat check & restrooms regularly
- Thanking each guest upon departure
- Assisting in any other task as needed by management
Experience
- Customer Service
- Resy & OpenTable platforms
- Communication Skills
- Organizational Skills
- Stress Management/Composure
- Multi-task oriented
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