Case Management Supervisor - 5036

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. 

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing.

RESPONSIBILITIES: 

• Supervise a team of two Case Managers through weekly individual and monthly group meetings.
• Review physical and virtual case records and reports at least monthly.
• Direct staff interventions in difficult or crisis situations.
• Maintain and monitor program reports to ensure statistical goals are met.
• Monitor program for quality assurance and contract compliance.
• Provide each Case Manager with yearly performance appraisals.
• Assist in the development and implementation of services for clients.
• If/when short staffed, maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow up.
• Interview potential new staff and put together hiring paperwork.
• Train new staff in all of the different aspects of case management, including using CARES, conducting unit inspections and submitting them into SalesForce, creating and maintaining client records, etc.
• Represent the agency at meetings and events.
• Act as a liaison between BronxWorks and other CBOs, the area community district, and government agencies.
• Perform additional duties as assigned by the Director of Social Services and/or Residence Director.

Evaluation Categories:

• Monthly Binder/CARES review completion, as well as regular follow up
• Quality and quantity of supervision, ensuring CM staff submit their monthly reports on time.
• Ensure that ILP completion rates are high by tracking and monitoring.
• Ensuring that ILP contents area appropriate, and staff are not copying and pasting their progress notes.
• Ensuring that case notes and ILPs are done within a timely manner.

QUALIFICATIONS:

• A master's degree in social work is required.
• New York State LMSW certification or ability to obtain licensure within 6 months of hire.
• Prior Supervisory experience working in a social service agency preferred.
• Strong oral and written communication, time management, and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology required.

PHYSICAL REQUIREMENTS: 

• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].