Client care supervisor

Client Care Supervisor needed in Brooklyn

Full time position!

The Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street. There will be two main entrances: one for the east side of the street and one for the west. Each building contains 20 apartments of varying sizes, each fully self-contained.

What The Client Care Supervisor Does

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Plan and organize program activities to maximize program contract’s goals and performance targets.
• Provide training and support to staff and team members regarding psychoeducation, mental health assessments and other techniques (i.e., motivational interviewing).
• Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
• Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary.
• Motivate, coach and counsel direct reporting staff to excel.
• Ensure that all direct reporting staff completes all necessary documentations including ILPs and referrals to providers as required.
• Ensure that all client charting documentation is up-to-date and reflects services provided such as service plans, re-certifications and psychiatric assessments.
• Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
• Provide assistance, interventions and follow-up in regards to critical incidents with clients.
• Encourage teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Administer constructive discipline to direct reporting staff, as needed.
• Monitor clients’ progress toward their goals (dates achieved) and document via progress notes.
• Review all documentation related to clients’ progress for accuracy, completeness, and clarity.
• Review and sign time sheets.
• Prepare performance appraisals for directed reporting staff.
• Conduct chart auditing of client files (i.e., paper and electronically).
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
• Lead and participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to management and/or to funders.
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to recruit clients.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments.
• May have direct client service/program responsibilities in addition to the above.
• May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.

Requirements

• Licensed Clinical Social Worker (LCSW) and 2 years of supervisory experience.
• Experience working with low-income, high-needs families.
• Knowledgeable about child development, trauma informed care, culturally affirming and responsive work, and family-based clinical interventions.
• Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
• Ability to maintain clearances throughout the duration of employment.

Salary: $80,000-$90,000 per year plus benefits.

For more information and to apply, please contact

Howard Newman
Account Manager, Bond Health Staffing
5824 12th Avenue
Brooklyn, NY, 11219
Office: 1-718-302-0040 ext. 204
Fax: 1-718-302-0070
[email protected]