Account Manager

About Us:

Barrel partners with CPG brands to elevate their online presence and drive growth through e-commerce, website optimization, email, SEO, and content strategy. As a globally distributed team, we’re united by a mission to help clients succeed through thoughtful, customer-centric solutions. Our goal is to create experiences that resonate, add value, and build lasting connections with their communities.

The Role:

At Barrel, the Account Manager (AM) plays a pivotal role in leading client relationships and guiding strategy to drive impactful results. AMs are deeply involved in understanding each client’s business, including their goals, objectives, business operations, competitive landscape and success metrics. They excel at developing and leading internal teams to deliver innovative strategies that leverage the best tools and technologies to address clients’ unique challenges and drive measurable growth.

Key Responsibilities:

• Own client relationships for assigned accounts, providing strategic leadership while serving as the primary point of contact for key stakeholders
• Guide and advise clients on e-commerce strategies and best practices, conversion and AOV optimizations, and website enhancements
• Lead cross-functional teams to ensure strategies are well-executed and projects deliver on client goals
• Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues for the client or internal team
• Proactively share insights and ideas, helping clients achieve reach their business goals
• Proactively research new tools and processes to support unfamiliar client needs, showing curiosity and a desire to learn
• Facilitate new client onboarding, with a strong understanding of our standard Barrel processes and ways of working
• Collaborate closely with Project Managers to oversee project progress, and ensure that client projects are delivered on time, within budget, and to the highest standard
• Facilitate regular communication between clients and internal teams, ensuring that all parties are aligned and informed
• Manage and negotiate scope changes, always aiming for the most beneficial outcome for both the client and Barrel
• Monitor project health with a strong, ongoing understanding of profitability and the financial impact of project decisions
• Contribute to the creation of detailed project briefs and ensure that all client feedback is accurately conveyed to the relevant teams
• Contribute to business development process, when requested by Director, engaging with prospective clients and contributing to proposals and pitch decks

Skills:

• Working knowledge of the Shopify ecosystem, including platform features, apps, and integrations, with the ability to translate this knowledge into actionable strategies for clients
• Analytical mindset with the intellectual curiosity to seek context and insight behind numbers, coupled with strong business acumen
• Ability to thrive in a fast-paced environment with multiple clients and projects, balancing competing priorities effectively
• Excellent verbal, written, presentation and interpersonal communication skills
• Self-motivated and detail-oriented
• Level-headed and positive under pressure
• Proficiency in project management tools such as Google Suite, Slack, Basecamp, JIRA, Harvest and Forecast
• Ability to thrive in a fast-paced environment with multiple clients and projects, balancing competing priorities effectively

Experience:

• 3-5 years of experience in an eCommerce environment, ideally in as an Account Manager, eCommerce Manager, Merchant Success Manager or similar
• Agency experience a plus
• Bachelor’s degree in Advertising, Marketing or similar field

Compensation:

Salary range for this fully remote position is $70k to $100k, depending on experience and location.