Boutique Manager - Madison Ave.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Boutique Manager

Vhernier | New York

Reports to: Brand President USA

Role Overview

Your mission will be to craft within the boutique a universe that will deliver a unique and memorable client experience, ensuring outstanding employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.

Responsibilities

• Business Development:
  • Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
  • Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
  • Initiate Boutique events and activities through partnerships to boost sales and traffic

• Clienteling:
  • In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
  • Develop individual relationships with clients and prospects
  • Build and develop the VIC database.

• Boutique Performance and Operations Management:
  • Reach quantitative and qualitative targets in line with Brand objectives
  • Propose, monitor, and guarantee the implementation of dynamic action plans to achieve boutique sales targets
  • Drive, monitor and report Performance.
  • Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
  • Drive the changes
  • Manage boutique operations in accordance with Brand and group compliance policies
  • Ensure that all Brand procedures are perfectly followed to enable the team to perform at their very best on the shop floor

• Represent Brand Identity – Act as a Maison ambassador
  • Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
  • Adhere with passion to the values established by the Maison

• Team Management & People Development
  • Recruits the right profiles, and ensures proactively talent pipeline in your boutique
  • Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
  • Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
  • Coach, train, motivate and lead by example with a high degree of professionalism
  • Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
  • Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
  • Drive performance management to achieve KPI’s and perform above expectations

Qualifications:

• At least five years’ experience in a boutique management role, in globally recognized luxury Brands
• Proven track record of achieving sales targets and delivering excellent customer service
• Strong leadership skills with the ability to motivate and inspire team members
• Essential to be based in Los Angeles, with deep expertise in the Beverly Hills community and its surrounding areas.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $100k-$140k

Salary will be negotiated based on relevant skills and experience.