Office & Experience Manager

The Role

We’re looking for an Office & Experience Manager to lead the day-to-day operations of our NYC office while shaping a space that reflects our culture, energy, and standards.

This role goes beyond traditional office management. You’ll be responsible for ensuring the office runs seamlessly from an operational and facilities standpoint—while also creating an environment where people feel connected, supported, and excited to be in the space.

As we transition into our new office, this role will initially focus on supporting office setup, operational readiness, and ensuring the space is fully equipped and prepared for full team occupancy.

You’ll be the go-to person for how the office functions, feels, and evolves.

What You’ll Be Doing

Office Operations & Facilities (Core Ownership)

• Own the day-to-day running of the NYC office, ensuring it is clean, safe, fully functional, and operating at a high standard

• Act as the primary point of contact for building management and all office-related vendors

• Oversee maintenance, repairs, and servicing of the space, ensuring any issues are resolved quickly and effectively

• Manage office utilities, services, and subscriptions (e.g. internet, cleaning, waste, office services)

• Ensure the office remains compliant with health, safety, and building requirements

• Manage inventory, ordering, and stock levels across office supplies, snacks, beverages, and equipment

• Maintain the overall presentation and experience of the space—from layout and lighting to meeting room readiness and shared spaces

Building Operations & Compliance

• Act as the day-to-day liaison with building management, ensuring adherence to building policies and requirements

• Oversee coordination of building services including cleaning, waste management, and general maintenance in line with building standards

• Ensure the office is maintained in accordance with building and safety requirements, including shared spaces and back-of-house areas

• Coordinate access, deliveries, and vendor visits in line with building procedures and guidelines

• Support management of office-related service contracts (e.g. cleaning, maintenance, HVAC servicing where applicable)

• Maintain documentation and organization of key building-related information, contacts, and requirements

Office Setup & Transition (Immediate Priority)

• Support final stages of office setup ahead of full team occupancy

• Coordinate delivery, setup, and organization of office supplies, equipment, and shared spaces

• Ensure the office is fully operational, stocked, and ready for day-to-day use

• Partner with U.S. leadership to establish best practices for how the space is used and maintained

Employee Onboarding Support

• Partner with the U.S. People Manager to support onboarding for new joiners, including office orientation, and ensuring a smooth Day One experience

• Manage and distribute office access (key cards/fobs) for new hires, remote employees, and visiting team members (including London team)

Events, Culture & Experience

• Bring energy and creativity to how the team connects, collaborates, and spends time together

• Support Sr. EA to plan and execute internal events, social moments, and cultural initiatives

• Be the first point of contact for all guests, clients, and visitors—setting the tone from the moment they arrive

• Prepare the office ahead of guest arrivals, ensuring meeting spaces are clean, set up, and presentation-ready

• Support client hosting and ensure a seamless in-office experience including refreshments, seating, and overall experience while onsite

• Create a space that feels intentional, welcoming, and reflective of BDB’s culture

• Provide coordination support for external-facing events hosted in the office, client activations, and FiveTwoNine moments in partnership with Marketing (logistics, vendors, and on-site support)

• Coordinate post-event resets, including cleaning, organization, and restocking

Workspace & Office Coordination

• Own the management of conference room bookings and desk allocation, ensuring smooth day-to-day use of the space

• Oversee the readiness of shared spaces, ensuring rooms are tidy, functional, and set for use

• Maintain overall office flow and organization to support hybrid working and team collaboration

IT & Operational Support

• Coordinate with the U.K. IT team on office hardware needs

• Track and maintain office equipment and inventory

• Provide light troubleshooting support for in-office tech issues

• Support hybrid meeting setups where needed (cameras, microphones, conferencing tools) to ensure smooth collaboration

Cross-Team & Operational Support

• Support broader operational needs tied to the office and leadership team

• Assist with logistics for internal meetings, leadership sessions, and team moments

• Act as a connector across teams—helping break down silos and keep things running smoothly

What You Bring

• 4–6+ years experience in office management, workplace operations, or employee experience

• Strong operational mindset with the ability to manage vendors, facilities, and day-to-day office needs

• Highly organized with the ability to juggle multiple priorities

• Proactive and solutions-oriented—you spot problems before they become problems

• Strong interpersonal skills and confidence working across teams

• A natural host—you care about how people feel in a space

• Comfortable owning both the details and the bigger picture

ABOUT US

Billion Dollar Boy is an award-winning social agency with Creator Instinct®. We’re here to transform how brands grow in a creator world, inspiring them with sharper strategy and creative work designed for the places where people actually are.

Powered by Creator Instinct®, we’ve captured what great creators do naturally & systematically turn cultural energy into commercial impact through structured marketing systems that deliver outcomes.

Since 2014, BDB has partnered with iconic brands, including Heineken, Nike, Unilever, PepsiCo, and L’Oréal. Our agency & our work has been recognized by Cannes Lions, Adweek, AdAge, Campaign, The Drum, Webby, Shorty, and The Global Influencer Marketing Awards.

We’re enabled by our award winning proprietary technology Companion . Which provides us with better intelligence, greater precision, and helps us prove outcomes.

And FiveTwoNine which keeps us connected to qualitative cultural intelligence via a global network of creators. Allowing brands and talent to effectively co-create brand messaging, campaigns, products, and more.

LIFE AT BDB

We’re a social-first, creator-led agency and that energy runs through everything we do. It’s fast-paced, collaborative and always evolving.

You’ll be surrounded by people who care deeply about the work, challenge each other to make it better, and aren’t afraid to think differently.

We work hard, support each other, and genuinely enjoy being together - whether that’s through team moments, creative sessions, or celebrating the wins along the way.

OUR VALUES

• Be Fair, Be Transparent

• Intentional Inclusivity

• Champion Curiosity

• Own It

• Work for Tomorrow

• Kindness Over Ego

EQUAL OPPORTUNITY

At Billion Dollar Boy, we don’t just accept change. We lead it. We believe that a diverse, inclusive team is the spark that ignites our best creative work.

To transform how brands grow, we need the strongest convictions and the most daring perspectives. That only happens when we recruit the best talent from every possible background.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;

• Not discriminate unlawfully against any person;

• Select the best person for the job in terms of qualifications and abilities

Our DEI networks and initiatives give our people a voice, create meaningful conversations, and help us keep improving as a business.

Click here to see the Candidate Privacy Notice .