Operations Supervisor

Job Description

Job Description

Position Overview:

The Operations Supervisor directly supervises operational activities in assigned sectors by monitoring, maintaining, and adjusting work assignments as needed to ensure service requirements are met.

General Duties/Responsibilities:

• Monitors traffic to ensure schedule adherence by serving as a Road Supervisor, Service Coordinator, working in the Radio Room, or at Dispatch.

• Ensure all runs are dispatched on time by dispatching personnel and equipment in response to service requests.
• Monitors bus operators reporting to work for fitness for duty ensuring compliance with the Company’s mandates, policies, and procedures.

• In an expedient manner, formulates responses to situations as they arise to minimize disruptions in service and maintain safety.
• Communicates alternate route detours, when necessary, based on construction, accidents, or other special conditions.
• Responds to and investigates all accidents and incidents during tour of duty.
• Prompt notification of managerial personnel of serious incidents and accidents to ensure that reporting requirements are met.
• Responsible for contacting and interacting with appropriate emergency services, securing accident scenes, assess property damage and assist operator in gathering accident/incident information (i.e. witness’s statement, vehicle information, police reports, photos, etc.)

• Prepares and maintains manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, and vehicle breakdowns.

• Completes attendance records, daily absentee reports, extra board work assignments, dispatch sheet, and records all required information.
• Reports to hospital where passengers or others involved are transported, gathering pertinent information and notify company officials as appropriate and providing timely updates to appropriate personnel.
• Monitor drivers for safe operation of vehicles, issuing violations for improper lane changes, excessive speed, tail gating, etc.
• Utilizes radar equipment for speed control.
• Monitors and supervises overall performance; investigate service complaints from Director of Operations or Westchester County Department of Transportation; record driving infractions or violations of company policy or procedure; answer drivers’ questions regarding routes, policy etc.; counsel drivers on performance when necessary.
• Act as bus operator to meet company demands.

Reporting Responsibilities:

This position reports to the Director of Operations.

Position Qualifications:

• Must have High School diploma or equivalent required.
• Must have and maintain an excellent New York State Commercial Driver’s License.
• Must maintain 19-A qualification.
• Minimum of 1 year experience operating a commercial vehicle, preferably a bus.
• Must have a minimum of 1 year working for Liberty Lines Transit Inc.
• Minimum 1 year of supervisory experience preferred.
• Must have and maintain an excellent CDL Driver’s License with passenger and airbrake endorsements.
• No chargeable accidents within the last year.
• Ability to operate /drive a bus on an emergency basis, as needed.
• Must have an acceptable attendance record.
• Applicant must not have more than 4 points on their current driving abstract at the time of submission of the application.
• Position qualifications are subject to change.

Physical and Sensory Requirements:

• Ability to meet physical requirements in responding to emergencies.
• Ability to perform bus-related duties i.e., light bus maintenance.
• Ability to communicate effectively verbally and in writing.
• Ability to climb stairs, reach above shoulder level, walk extended distance, stand in moving vehicle, kneel, and sit for an undefined amount of time.
• Ability to work in an environment with dust, fumes, exhaust, various noise levels, various temperatures, indoor and outdoor weather conditions for an undefined amount of time.
• Ability to bend, lift, push and pull, up to 30 lbs. without assistance.
• Ability to work in both office and field environment.
• Ability to work days, evenings (including overnights), weekdays, weekends, holidays and overtime hours.
• Physical and sensory requirements are subject to change.