Mobile Logistics Associate

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us.

About the Role

Mobile Logistics Associates (MLAs) are key members of Capsule’s Logistics Team, connecting couriers on the road with the pharmacy's Dispatch Team. Your role is to ensure routes run smoothly, couriers are supported, and customers receive their medications on time.

In this role, you will:

• Distribute routes to couriers, maintain clear communication with dispatch, and resolve issues collaboratively with couriers and leads.

• Act as a Safety Champion by ensuring hub vehicles are stocked with four complete sets of PPE, reporting PPE distribution, and addressing unsafe conditions, including couriers not wearing required PPE.

• Mitigate delivery disruptions to ensure on-time delivery and exceptional customer experience, including completing deliveries when needed.

• Proactively identify and resolve real-time challenges, analyze daily KPI metrics, and recommend operational improvements to leadership.

• Build in-depth knowledge of Capsule’s logistics procedures, uphold company policies, and continuously improve delivery practices through collaboration and real-time experience.

Requirements

• Valid driver’s license, including minimum of last 365 days clean driving record with 2+ years of experience driving within a Metropolitan area. Commercial license preferred.

• A proven track record of promoting and adhering to safety compliance standards.

• Ability to safely drive for extended periods of time, up to 10 hours per shift, and safetly lift items weighing upwards of 25 pounds

• Strong time management and problem solving skills, including proficiency in handling urgent matters autonomously while maintaining safety, compliance, and customer first mentality.

• You are available to work within expected schedules: Monday-Friday, 4:45 pm to 10:30 pm OR Saturday-Sunday 11:00am to 9:00pm

• Prior experience in logistics, courier services, or similar roles is a plus.

What We Offer

• The starting anticipated earnings for this position is $20 per hour. Additional considerations include weekly pay schedule, ability to earn paid time off, and commuter benefits

• Comprehensive benefits package including medical, dental, and vision coverage

• Career growth opportunities—many of our team members, including current managers, started as Mobile Logistics Associates or Couriers.

• The opportunity to work alongside some of the brightest minds in healthcare and technology

• The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.