Administration and Member Relations Coordinator

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 17 facility locations including the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester, in the NY Capital Region and New Jersey. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

JOB SUMMARY:
The Administration and Member Relations Coordinator plays a key role in the daily operations of the club, providing exceptional support to both the front desk team and member services. This individual is responsible for assisting with administrative tasks, member communication, and program sales, while helping to ensure a high-quality experience for all members and guests.

JOB RESPONSIBILITIES:

• Support Assistant General Manager with administrative and operational tasks as needed
• Provide support at the front desk, assisting with daily operations and customer service needs
• Promote and sell SPORTIME membership and programs
• Respond to all inquiries regarding programs, billing, and account status in a timely and professional manner
• Assist members with concerns, suggestions and complaints
• Keep track of and order club coffee supplies and water
• Schedules, sets appointments for and calculates all tennis & pickleball seasonal courts
• Calculate and set up member payment plans for programs, summer camp and turf rentals
• Send personal emails as well as send emails blasts through Google Mail
• Assist with billing inquiries and contribute to the preparation of monthly financial reports
• Monthly billing and accounts receivable reports
• Keep track of and reconcile monthly petty cash expenses
• Handle daily banking and accounts receivable processes accurately and securely
• MOD duties, such as opening or closing club and following club procedures
• Assist with booking, scheduling, and collecting dues for seasonal court contracts throughout the year
• Attend all department head, front desk and other meetings required
• Help front desk with any issues that may arise on a daily basis
• Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact

KNOWLEDGE, SKILLS & ABILITIES:

• Solid computer skills (Microsoft applications) a MUST
• High school Diploma or equivalent
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures
• Knowledge of arithmetic, using mathematics to solve problems
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Being aware of other’s reactions and understanding why they react as they do
• Ability to communicate verbally and in writing so that others will understand
• Ability to lift and carry up to 20lbs
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to work under pressure
• Ability to multi-task
• Ability to keep information confidential
• Ability to develop constructive and cooperative working relationships with others and maintain them over time.

Schedule: Full-time

Salary: $25.00 per hour

BENEFITS:

Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.

Health, dental and vision insurance - Full-time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.

401k Plan with employer match – Employees over 21 years of age are eligible to enroll in the Sportime 401k Retirement Plan and employer match after one year of employment, including 1000 hours in a calendar or anniversary year.

Sportime is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender(including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Note to Recruiters and Placement Agencies: Sportime Clubs, LLCdoes not accept unsolicited agency resumes from Recruiters or Placement Agencies and will not pay fees to any third party organization associated with such resumes. Please do not forward unsolicited agency resumes to Sportime’s website or to any Sportime Clubs, LLC employee