Customer Support & Operations Assistant (Entry-Level) Remote

RecruitLytics is seeking a Remote Customer Support & Operations Assistant who thrives in structured environments and takes pride in accurate work. This hybrid role blends customer support with administrative coordination—meaning you’ll both assist customers with common requests and keep internal operations organized through scheduling, documentation, and tracker maintenance. You will be trained on our tools, tone, and SOPs so you can deliver dependable, professional results. This is a great fit if you want a long-term path in customer support, operations, client services, or administration.

Core Responsibilities

Customer Support (Email/Chat/Queue-Based)

• Respond to customer questions using approved templates and empathetic communication

• Document each interaction clearly (notes, tags, outcomes, next steps)

• Troubleshoot basic issues (account access, status updates, routine requests)

• Escalate complex concerns to the appropriate team while maintaining professionalism

• Maintain resolution quality and follow up to completion

Operations & Administrative Support

• Review daily priorities in shared inboxes, task boards, and calendars

• Schedule and confirm meetings across time zones; send agendas or prep notes

• Create, edit, and format documents, templates, and internal files

• Update spreadsheets for recruiting activity, coverage schedules, and project tracking

• Organize digital records with naming conventions and version control

• Write concise meeting summaries and action-item lists

• Coordinate follow-ups with vendors or team members and track deadlines

Tools You’ll Use

• Google Workspace or Microsoft Office (Docs/Sheets/Outlook/Excel/Word)

• Ticketing/CRM systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, etc.)

• Slack/Teams/Zoom for day-to-day collaboration
  We provide training, examples, and checklists—your job is to apply them consistently.

Minimum Qualifications

• Entry-level applicants welcome; 0–2 years of customer service/admin experience preferred

• Strong written communication and a professional tone

• Comfortable navigating multiple systems simultaneously

• Reliable internet and a private home workspace

• Ability to follow procedures, protect confidentiality, and meet deadlines

Preferred Qualifications

• Call center, help desk, or remote support experience

• Familiarity with CSAT, SLAs, and customer experience standards

• Experience creating trackers in Excel/Google Sheets

• 45+ WPM typing speed, strong attention to detail

• Exposure to billing/refunds or account-related workflows

What We Offer

• Paid training and a clear ramp plan

• Coaching and measurable success metrics (quality, speed, accuracy)

• Promotion pathways into escalations, QA, team leadership, and training

• Stable workflows with predictable queues and structured tasks
  Benefits may include health coverage, PTO, holiday pay, 401(k), incentives, and development support depending on assignment.

30-Day Success Benchmarks

• Demonstrate consistent documentation quality and accurate tracker updates

• Independently resolve common customer inquiries using SOPs

• Maintain reliable attendance and clear internal communication

• Keep files and calendars organized with minimal supervision

Hiring Process

Application review → short phone screen → structured interview → decision. Some roles include a brief skills check.

Equal Opportunity Employer
RecruitLytics is committed to fair hiring practices and provides reasonable accommodations.

Remote Customer Support, Operations Assistant, Administrative Support, Email Support, Chat Support, Ticketing, CRM, Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Data Entry, Scheduling, Calendar Management, Documentation, Client Services, Remote Work