Client 360 Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Client 360, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Builds a deep understanding for how JPMorgan engages our extensive client base, including go-to-market strategies, relationship management priorities, and business development.
• Plays a leading role in delivering a transformational new solution within JPMorgan that will influence how we engage our customers and drive business globally.
• Collaborates closely with cross-functional teams to help shape the future of our products and ongoing success
• Drives customer-centric product development which translate business needs into tech / data requirements, ,and user stories
• Partners with Product Managers to identify new product opportunities that reflect the needs of JPMorgan's customers and the market through user research and discovery.
• Partners with data scientists to derive business insights using data analytics (e.g. Alteryx, Graph) and forward-looking AI/ML capabilities.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Ability to communicate effectively and confidently with various stakeholder groups.
• Outstanding judgment, organizational skills, and attention to detail ability.
• Knowledge of JPMorgan Chase's business landscape with an understanding of how Corporate and Investment Banking engages clients with a broad set of products and services.
• Interest in the product development lifecycle, including performing product discovery and requirement definition with a customer-centric mindset, along with data analytics and data literacy.
• Track record of demonstrating a high level of personal initiative, achieving challenging goals, and demonstrating entrepreneurial leadership.
• Demonstrated experience managing multiple project work streams.
• Strong written and verbal communication skills, with the ability to articulate complex ideas clearly and effectively to a variety of audien ces.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $82,650.00 - $123,000.00 / year