Leasing & Occupancy Specialist

Job Description

Job Description

Position Summary

The Leasing and Occupancy Specialist ensures that all leasing, certification, and occupancy functions meet program requirements and maintain compliance with affordable housing regulations. This role requires a mix of customer service, administrative precision, and compliance awareness. The ideal candidate thrives in a fast-paced environment, communicates professionally with applicants and residents, and maintains meticulous attention to detail in managing files and regulatory documentation.

Leasing & Resident Interaction

• Conduct leasing activities for available affordable housing units, including scheduling interviews, showing apartments, and processing move-ins and move-outs.

• Manage applicant communications and maintain strong relationships with residents to ensure a smooth occupancy experience.

• Draft and send lease renewal and household composition letters.

• Track vacancy status and maintain leasing logs and waiting lists.

Compliance & File Management

• Review and verify income documentation for initial, annual, and interim recertifications.

• Ensure all tenant files are complete, accurate, and compliant with applicable program guidelines (e.g., LIHTC, HUD, Section 8, Mitchell-Lama).

• Prepare files for audits, MORs, and agency reviews as needed.

• Maintain digital and physical records in property management software systems such as Yardi.

Operational & Administrative Support

• Assist in the preparation of reports related to occupancy, leasing activity, and compliance status.

• Support property teams with marketing and outreach efforts for new housing opportunities.

• Respond to resident inquiries promptly and professionally.

• Coordinate with maintenance and management staff regarding unit availability and readiness.

• Strong attention to detail and accuracy

• Excellent communication and interpersonal skills

• Ability to multitask and manage deadlines in a fast-paced setting

• Team-oriented, reliable, and proactive in problem-solving

• Deep commitment to fair housing principles and equitable access

• 2–4 years of experience in leasing, occupancy, or affordable housing compliance

• Knowledge of LIHTC, HUD, Section 8, or Mitchell-Lama program requirements preferred

• Proficiency in Microsoft Office Suite and familiarity with Yardi or similar systems

• Excellent organizational and record-keeping skills

• Strong written and verbal communication abilities

• High school diploma required; additional coursework or certification in housing, business, or real estate preferred

• COS, TCS, or equivalent compliance certification a plus

Location: Queens Village, NY
Employment Type: Full-time (On-Site)
Compensation: $55,000–$60,000/year