Front Desk Receptionist

Company Description

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC

• We Pay Down Your Student Loans!
• Productivity Bonus
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Company Match
• Continuing Education Opportunities Available
• Professional Development through NYPCC Academy
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Qualifications

• Must be Bilingual in English and Spanish
• High School Diploma or equivalent is required
• 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
• Must be proficient in MS Office (Outlook, Word, and Excel)
• Must have the ability to learn new software
• Possesses the personality and demeanor to work with difficult clients
• Must be detail-oriented and have the ability to multi-task
• Must be a team player
• Thrives under pressure in an outpatient client environment
• 1 form of picture ID (non-expired)
• Unexpired passport: OR
• Driver’s License AND Social Security Card; OR
• State ID Card AND Social Security Card

Additional Information

Salary: $19.00- $20.00 per hour

Compensation commensurate with experience and qualifications.