Client Support Specialist RW

Job Description

Job Description

• Job Summary:. Work as a member of the RW Support Services team to use their personal experiences living with HIV/AIDS to assist team members in engaging and supporting clients in our programs and to ensure they are linked to the services they need

Major Activities:

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with HIPAA, Article 27-F, Alliance for Positive Health policies and procedures and other applicable regulations. Observe and abide by the HIV Confidentiality Law.

• Participate as a member of the service team

• Participate in regular client case reviews and case conferences as applicable.

• Assist clients in self-advocacy and self-management skill-building, targeted outreach to increase engagement of designated target populations, conduct follow up to service plan activities including appointment reminders and appointment accompaniment.

• Communicate and coordinate with team members regarding assigned clients.

• Perform other duties as assigned.

Qualifications:

• High School diploma or GED with some lived experience that relates to the target populations.

• Must have valid, unrestricted driver’s license and a reliable vehicle to travel to designated sites, in the counties we serve and outreach to.

• Ability to work flexible hours as this position may require evening and /or weekend hours.

Knowledge, Skills and Abilities Required:

• Strong interpersonal and communication (oral and written) skills.

• Ability to interact, work and communicate effectively with people of diverse backgrounds.

• Ability to form community liaisons.

• Organization skills: ability to work autonomously, good time management skills.

• Ability to maintain professional boundaries within agency guidelines, and with clients and external service providers.

Created 4.2023; revised 9.2024

Employment Classification: Non-Exempt; Fulltime 37.5 hours per week (flexibility required, able to work evenings and weekends as needed)

Equipment Used: Office equipment (such as computer, cellphone, fax, copy machine, shredder); motor vehicle.

Work Environment: Work is performed in general office environment and external environments such as community-based organizations, other community locations in designated neighborhoods convenient to target populations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.