IT Analyst - Erwin Manufacturing Complex

Date: Apr 20, 2026

Location: Painted Post, NY, US, 14870

Company: Corning

Requisition Number: 74188

The company built on breakthroughs.

Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

The IT Analyst partners with plant leadership and functional teams to deliver stable, secure, and high-performing IT capabilities that enable manufacturing execution and business outcomes at the Erwin Manufacturing Complex. This role supports plant operational continuity in a 24/7 manufacturing environment, provides hands-on troubleshooting and service restoration, and contributes to site and division initiatives that improve user experience, system reliability, cybersecurity posture, and value delivery aligned to plant and CET BEIT priorities.

Key Responsibilities

• Provide onsite IT support for plant users, including desktop/laptop, printers, mobile devices, conferencing, and basic collaboration tools
• Triage, troubleshoot, and resolve incidents and requests; escalate appropriately and manage issues through to closure including root cause analysis
• Support manufacturing-facing systems and connectivity (e.g., shop floor workstations, label/print stations, scanners) in coordination with OT/controls and central IT teams
• Monitor and improve local IT service health (repeat incidents, chronic failures, asset gaps) and implement fixes that reduce downtime
• Maintain asset and configuration accuracy (inventories, standard builds, documentation, spare strategy)
• Participate in site projects such as line expansions, workstation standardization, and system refreshes; coordinate vendor support when needed
• Follow cybersecurity, safety, and change management practices; ensure work is performed with integrity and appropriate approvals
• Communicate clearly with operators, supervisors, engineers, and office staff—setting expectations and providing status updates
• Partner effectively across teams (BEIT, Corp D&IT, plant engineering, controls/automation, vendors) to deliver stable outcomes
• Experience working in a ticketing system and following incident/request/change processes
• Ability to work onsite in a plant environment and follow safety requirements

Experiences/Education - Required

• 0-2 years of IT support experience in a manufacturing, operations, or multi-site environment (or equivalent demonstrated capability)
• Hands-on troubleshooting skills across software, data, Windows endpoints, hardware/peripherals, and common productivity tools
• Associate’s or Bachelor’s degree in IT or related field (or equivalent experience)

Experiences/Education - Desired

• Exposure to OT/plant environments (MES, SCADA/HMI, shop floor devices) and working alongside controls/automation teams
• Data skills (SQL, reporting/analytics) to support troubleshooting and continuous improvement.
• Basic networking knowledge (TCP/IP fundamentals, VLAN concepts, wireless troubleshooting)
• Familiarity with enterprise tools such as ServiceNow, Active Directory/Azure AD, Microsoft 365, SCCM/Intune, Kairos, endpoint security tooling
• ITIL foundations or similar service management training

Work Conditiona & Schedule

• Onsite plant support with time spent on the manufacturing floor as needed
• Schedule: Day shift + 24x7 coverage
• On-call with local BEIT team rotation, approximately 1 week / 2 months
• Travel: Minimal, Occasional travel to nearby sites

This position does not support immigration sponsorship.

The range for this position is $63,300.00 - $87,038.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected].

Nearest Major Market: Corning