Service Writer

Batavia, New York agricultural and light industrial equipment business headquartered in Vermont seeking a service writer responsible for coordinating the flow of work through the Service department. Duties include, but are not limited to: coordinating customer, warranty, and internal work, answering phone calls and emails, writing up work orders, assisting the Service Manager, and various clerical tasks. Our Service Writers represent the whole company and our brand in prominent and significant settings.

Dealership hours are 7:30 am to 5:00 pm Monday through Friday and 8:00 am to noon on most Saturdays. 

CVE provides competitive compensation, performance-based bonuses and profit-sharing, wellness programs, 401(k), clothing allowance, employee discounts, life insurance, health insurance, and other benefits.

Location

• Batavia, NY

Tasks

• Drive Service department sales via superior customer satisfaction

• Gather product information to determine customer needs

• Communicate effectively with customers regarding Service work to be performed and collection of payment

• Determine schedules, sequences, and assignments for work activities based on personnel's work priority and skill

• Write work orders for service & warranty repairs based upon the Service Technician’s description of work performed

Must-haves

The candidate must have excellent communication skills, strong work ethic, think independently, and have fundamental computer skills. We are willing to train the right person.