Infusion Center Associate

: White Plains Hospital Title: Infusion Center Associate Job Code: 800352 Department/Location: Admitting FLSA Status: NonExempt Reports to: Oncology Revenue Cycle Manager Position Summary Front desk registration and scheduling position of busy outpatient oncology infusion center. Responsibilities include: scheduling patient treatment visits and performing registration duties efficiently and accurately with significant patient interaction and attention to customer service. Responsibilities also include serving as a liaison with nursing staff as well as physician offices, serving as a liaison to medical records, and carrying out the full range of administrative functions such as answering phones, data entry, filing, and other duties as assigned. Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors. 2. Responsible for answering incoming telephone calls and responding in an appropriate manner to resolve calls efficiently and effectively. Relays messages as needed. 3. Schedules and confirms patient treatment visits in online scheduling system(s). 4. Maintains the fax machine, distributes faxes as necessary. 5. Documents patient insurance information prior to commencement of care and documents accurately within the registration system. 6. Performs insurance verification and prior authorizations as needed and utilizes the tools made available by the hospital to complete verification tasks 7. Responsible for POS collection process as required 8. Serves as liaison with patient customer service representative including but not limited to matters related to insurance verification and prior authorizations processes. 9. Must be able to communicate with patients when they come in for test or procedure and able to communicate with patients who have questions about their bills/financial obligations. Must be able to convey and exchange accurate information 10. Collaborates and communicates with the health care team. Serves as liaison to nursing staff, physician offices and medical records department. 11. Utilizes appropriate steps in the decision-making process to include recognition and priority setting related to patient care and practice based issues. 12. Maintains files and assists in establishing office systems. 13. May prepare and maintain various statistical data. 14. Utilizes cost containment practices. 15. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor 16. Attends staff meetings as required/requested. 17. Completes annual mandatory requirements including Occupational Health Requirements 18. Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance. 19. Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene 20. Performs all other related duties as assigned. Education & Experience Requirements High school diploma or general equivalency diploma (GED required) Experience with electronic scheduling, registration and medical record systems required. Knowledge of Epic or Meditech is a plus. Knowledge and experience with insurance verification and prior authorization processes required. Knowledge to perform non-complex arithmetic calculations when compiling summaries and other statistics at the level normally acquired through the completion of high school. Previous experience in a clinical setting is required including general knowledge of medical terminology. Core Competencies Ability to work independently and collaboratively Ability to multitask Ability to communicate effectively both verbal and written. Must display an empathetic, enthusiastic and positive attitude. Must demonstrate courtesy, cooperation, and professionalism toward patients, co-workers, supervisors, physicians and all hospital staff. Must recognize and respect patient confidentiality. Must have the ability to prioritize multiple responsibilities. Must have the ability to concentrate on fine detail with interruption and attend to multiple tasks. Must have the ability to follow written and/or oral instructions. Must exercise good judgment in accordance with departmental policies and procedures Must have the ability to concentrate on fine detail with interruption and attend to multiple tasks. Must be able to speak clearly, answer the phone in a friendly manner. Must be able to remain flexible in a work environment undergoing significant changes in the next 1-3 years. Salary Range: $ 55,187.74- 80,782.07 Location: White Plains Hospital · Patient Access Admitting Schedule: Per Diem, Day, 8am-12pm Saturday/Sunday, Variable shift as needed 8am-4pm Mon-Fri.