IT Support Specialist

Buffalo. IT Support Specialist. Retech Systems LLC. FT. 1st Shift. Benefits.

The IT Support Specialist supports the daily IT operations and the organizations technology environment. This role is responsible for administering systems, troubleshooting user issues, and ensuring that IT services run efficiently and securely. The IT Support Specialist works closely with the IT Manager to implement technology initiatives, enforce IT policies, and support business continuity.

JOB RESPONSIBILITIES

Systems & Network Administration / Monitor and support servers, network equipment, and core infrastructure. / Manage Active Directory, group policies, user accounts, and access controls. / Administer cloud environments (e.g., Microsoft 365, Azure, AWS) as applicable. / Maintain backups, disaster recovery procedures, and system documentation. / Authoring of work instructions and documentation on relevant IT policies and procedures.

End User Support

/ Provide technical support for hardware, software, and network issues / Maintain and deploy workstations, laptops, mobile devices, and peripheral equipment. / Train employees on technology tools and support onboarding/offboarding processes.

Security & Compliance

/ Support the implementation of cybersecurity standards and best practices. / Monitor security tools, patch systems, and address vulnerabilities proactively. / Assist the IT Manager with policy enforcement, audits, and compliance initiatives.

Application & System Management

/ Install, update, and maintain business applications. / Troubleshoot system performance issues and coordinate escalations with vendors. / Support data integrity, system integrations, and periodic system testing.

Project Support

/ Assist the IT Manager with IT projects, upgrades, and technology rollouts. / Evaluate and recommend tools to improve efficiency and performance. / Participate in capacity planning and continuous improvement initiatives. Requirements

QUALIFICATIONS

Knowledge, Skills, and Abilities: / Strong problem solving and analytical skills / Attention to detail and ability to prioritize tasks / Ability to work both independently and collaboratively / Commitment to confidentiality, security, and data integrity / Adaptability in a fast paced, evolving technical environment

Education and Experience:

Required / Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. / 1 year of experience in IT administration, systems support, or network administration. / Proficiency with Windows OS, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, firewalls, VPN). / Strong troubleshooting, communication, and customer service skills.

Preferred

/ 2 4 years of experience in IT administration, systems support, or network administration. / Experience in a manufacturing or multi site environment. / Certifications such as CompTIA Network+, Security+, MCSA/MCSE, or Azure certifications. / Familiarity with ERP systems, virtualization technologies (VMware/Hyper V), and backup solutions. Personal Skills/Attributes required for the Position: / Exceptional leadership, organizational, and time management skills. / Strong analytical and problem-solving skills. / Excellent interpersonal and communication skills.

Physical Demands:

/ The employee is regularly required to sit, stand, walk, bend, hear and talk. / The employee is frequently required to use hands. / The employee occasionally will be required to reach with hands or arms, climb or balance, stoop, kneel, crouch, and crawl. / The employee must occasionally lift and/or move up to 25 pounds.

Salary Description

$23 - $28/hour based on experience

To apply, contact the employer in person, or by email:

Stolfo, Anthony 683 Northland Avenue Buffalo, NY 14211 Email: [email protected]