Marketing Sales Associate
This person should have a passion for programmatic advertising and a customer service-centric attitude. The Digital Sales Coordinator reports to the Senior Ad Operations Traffic Manager.
Responsibilities:
Customer Service Job Duties:
- Responsible for accurately handling, and solving customer inquiries
- Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors
- Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level
- Must be able to organize and schedule calls, and client communication
- Monitor, audit, and approve orders for correct coding and all required details
- Traffic and maintain new requests and order modifications between ordering and production systems
- Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.
- Regularly communicate progress updates with internal and external stakeholders
- Become adept on day-to-day processes related to the function of the role and advise others on best practice
- Gain an understanding of display and video programmatic tactics including retargeting, CTV and more
- Attend and participate in regular staff meetings and product trainings
- Support various teams within the agency creating production orders, preparing documents, and executing projects as assigned by management
- Other duties and projects as assigned
- Excellent written and verbal communication skills
- Reading comprehension and problem-solving skills
- Organizational skills, attention to detail, and a sense of urgency are a must
- Be coachable, curious, and solution-oriented
- Ability to work and perform successfully in a fast-paced, hybrid (in-person and remote) environment
- Must have strong listening skills, and be empathetic and able to effectively relate to clients
- Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing customer service situations
- Must have a strong working knowledge of MS Office Suite, specifically Outlook, Word, and Excel (or similar software)
- Digital/Ad Operations experience a plus
- Digital Analytics/Reporting experience a plus
- Operative.One, JIRA, or other order/ticket management system experience is a plus
- This role is located in Schenectady, NY
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
The base hourly compensation range for this role is $20.19 to $26.44 per hour. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.
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