General Manager

Job Description

General Manager / Operations Manager / Service Manager required to join a leading supplier of boiler and heat pumps solutions.

The successful General Manager / Operations Manager / Service Manager is directly responsible for leading the Service Aftermarket and Parts departments. Overseeing people assets and performance to deliver the business plan meet financial targets drive customer satisfaction maintain strong supplier relationships and maximize overall operational efficiency.

The ideal General Manager / Operations Manager / Service Manager will have strong field and service experience with fuel-fired boilers commercial boilers or heat pumps.

Package:

• $160000 - $170000
• Car allowance
• Generous Paid Time Off (PTO) program
• 401(k) retirement plan

General Manager / Operations Manager / Service Manager Responsibilities:

• Experience leading Service Aftermarket or Parts teams. Setting goals coaching performance and driving accountability
• Ability to plan workloads create processes improve efficiency and deliver on departmental KPIs for profitability quality and safety.
• Capable of supporting customers guiding technicians and ensuring training compliance and product knowledge across the teams
• Experience building and managing departmental budgets meeting financial goals and optimizing staffing and resources.
• Able to build strong customer relationships resolve technical and commercial issues quickly and maintain high satisfaction levels.
• Comfortable working with OEMs/suppliers navigating their systems and collaborating to secure technical support prioritization and product information.

General Manager / Operations Manager / Service Manager Requirements:

• 10 years of field service and maintenance experience with fuel-fired boilers and burner equipment
• Minimum 3 years in a supervisory capacity with demonstrated mentoring team development and conflict-resolution skills
• Strong time-management skills attention to detail and the ability to tackle complex problems independently
• Customer-facing professionalism with the ability to explain technical issues clearly.
• Knowledge of HVAC products such as boilersheat pumps and commercial boilers

Required Experience:

Director