Assistant General Manager

Job Description

Job Description

Position Summary:

The Assistant General Manager (AGM) supports the General Manager in overseeing day-to-day operations at Boulevard Houses, a 1,673-unit affordable housing complex. There are two Assistant General Managers assigned to the property, each playing a vital role in managing site-level operations. This position requires strong leadership, familiarity with affordable housing compliance, and the ability to coordinate cross-functional responsibilities including leasing, maintenance, tenant relations, and legal matters. The AGM is an integral part of the site leadership team and collaborates closely with senior management.

Key Responsibilities:

• Assist in day-to-day operations of the property, ensuring smooth and compliant functioning of the site.

• Supervise administrative office staff and ensure adherence to company standards and procedures.

• Manage access control, including preparing and updating key fob information in the security system.

• Oversee all aspects of move-in and move-out scheduling and documentation.

• Prepare lockout notices, implement related charges, and maintain lockout records.

• Review incident reports and follow up with residents, legal, and security teams as needed.

• Coordinate regularly with the Facility Manager regarding property operations and capital needs.

• Ensure rent roll accuracy and proper implementation of tenant charges, including move-out billings, DNA procedure oversight, correction form submission, and arrears collection.

• Track and manage contract renewals, vendor documentation, and service timelines.

• Provide responsive and professional customer service to residents; resolve tenant concerns and complaints.

• Conduct apartment and property inspections and ensure timely resolution of work orders and repairs.

• Support Legal Coordinator with court appearances, notices, repayment agreements, and compliance with legal stipulations.

• Work with Accounts Payable to ensure timely processing of vendor invoices.

• Supervise and monitor the work order system, including Maintenance IQ.

• Coordinate with bookkeeping staff to ensure accurate ledgers.

• Monitor paint schedules and apartment readiness.

• Enter purchase orders and monitor purchasing needs.

• Ensure site cleanliness and compliance with sanitation protocols in collaboration with maintenance staff.

• Alert senior management to patterns of unusual or excessive resident complaints.

• Prepare Excel reports and analysis as needed.

• Promote a welcoming and professional atmosphere for residents, vendors, and guests.

Required Skills and Abilities:

• Excellent verbal and written communication skills.

• Strong leadership and team supervision abilities.

• Intermediate to advanced Microsoft Excel skills; proficiency with reporting and data analysis.

• Solid knowledge of affordable housing programs, including Section 8 and NYCHA PACT.

• Experience working with violations and subsidy-impacting issues.

• Familiarity with New York City housing regulations and NYCHA systems preferred.

• Experience with Yardi and Work Order Systems (Maintenance IQ preferred).

• Strong organizational, analytical, and problem-solving abilities.

• Bilingual Spanish/English preferred.

Qualifications:

• Bachelor’s degree and 5 years of experience in affordable housing management; or equivalent experience.

• Minimum 3 years’ experience working with Section 8 programs and subsidy-impacting violations.

• Experience with NYCHA regulations, inspections, and systems strongly preferred.

• Knowledge of building systems, NYC housing laws, and compliance standards.

This role requires a hands-on leader who is responsive, organized, and committed to delivering excellent service in a dynamic affordable housing environment.

We are an expanding Real Estate Property Management and Affordable Housing Developer; we have provided support to the New York region for over 40 years.

Company Description

We are an expanding Real Estate Property Management and Affordable Housing Developer; we have provided support to the New York region for over 40 years.