Relief Staff Administrator

Position Title: Relief Staff Administrator
Location: Rochester, NY
Status: Full-Time (35 hours) - non-exempt
Pay Rate: $24-$25.50/hour

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Relief Staff Administrator plays a critical leadership role in ensuring consistent, high-quality staffing coverage and effective day-to-day residential operations across East House programs. This position is responsible for the recruitment, training, scheduling, supervision, and performance management of Residential Relief Staff, while also supporting site operations, staff compliance, documentation, and recovery-oriented programming in collaboration with Residential Management, Human Resources, Learning & Development, and Quality Assurance.

Responsibilities

• Partner with HR to implement recruitment strategies
• Screen candidates, conduct initial assessments, and coordinate interviews
• Maintain communication with candidates and verify qualifications
• Ensure completion of onboarding and required training
• Develop and deliver training; evaluate effectiveness
• Build and maintain a cross-trained relief staff pool
• Assess staffing needs across programs
• Schedule relief staff and monitor minimum work-hour requirements
• Provide supervision, coaching, and feedback
• Conduct evaluations and support performance improvement
• Ensure adherence to policies
• Monitor documentation and site operations
• Participate in incident reviews and support recovery programming
• Ensure compliance with policies, regulations, and quality standards
• Collaborate with Ethics, Compliance & Quality on corrective actions

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice

Required Education & Experience

• Bachelor’s degree in human service related field and five years’ paid human service experience
• or Master’s degree in human services and three years’ paid human service experience.
• Supervisory experience in residential services preferred.

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Diversity, Equity, Inclusion & Belonging

• Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
• Promotes an environment where everyone feels respected and included.

Operational Efficiency, Feedback, Continuous Improvement:

• Manages day-to-day operations efficiently.
• Focus on process improvements and optimization.
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.

Relationship Building/Collaboration:

• Develops and maintains positive relationships based on trust, respect, and mutual support.
• Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.

Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.

East House Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. East House Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.