Call Center Representative
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Recommended Jobs
General Manager
Job Description Job Description Description: We’re thrilled to announce the Grand Opening of Motek 57th St. — a very exciting and unique opportunity to join our team at the start of this new cha…
Lead Civil Engineer
Requisition ID: 97674 Job Category: Infrastructure; Engineering Location: Brooklyn, NY, United States Join a company that is passionately committed to the pursuit of a better world throu…
Production Associate - Garment Sorter - 2nd Shift
Requisition Number: 229196 Job Description Cintas is seeking a Production Associate - Garment Sorter to support the Rental Division. The Garment Sorter is responsible for safely and accurately…
Project Engineer
Job Description Job Description Description: Carrier Processing Equipment Group (CPEG) offers customers a comprehensive line of large industrial processing equipment for a wide variety of indust…
Director, Software Engineer
Company Profile: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment, and wealth management services. The Firm's emplo…
Physical Therapy Assistant
Physical Therapy Assistant Availability in Westchester, Rockland, Putnam and Dutchess Counties VNS Westchester, the largest Independent Certified Home Health Agency in the lower Hudson Valley re…
Senior Clinical Research Associate
Senior Clinical Research Associate - Oncology - New York ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driv…
No CDL Final Mile Delivery Driver - Contractor, Owner Operator Job
No CDL Final Mile Delivery Driver - Contractor, Owner Operator Job Home Appliance & Furniture Delivery Contractors Needed! UST Logistics is seeking to contract with Non-CDL Owner Operators / Indepe…
Nurse Educator
Boro Park Center is hiring a Registered Nurse Educator in Brooklyn, NY. Key Responsibilities Develop, coordinate, and deliver educational programs for nursing and support staff. …