Care patient coordinator

Now hiring patient care coordinators to come join a wonderful company in White Plains, NY

Overview:
The Provider & Partnership Specialist plays a key role in building strong, trust-based relationships with local healthcare providers and organizations to ensure patients with Treatment-Resistant Depression (TRD) have access to innovative, evidence-based care options. This position focuses on education, collaboration, and co-management, not sales. Success is achieved by providing clinical value, fostering provider partnerships, and improving patient outcomes through seamless coordination and education. This organization is dedicated to advancing access to cutting-edge mental health treatments through education, clinical collaboration, and ethical partnership. The team is mission-driven, patient-centered, and committed to raising the standard of care for individuals living with complex mood disorders.

Must have Minimum of 2 years in a B2B relationship, sales, or partnership role within a regulated industry (e.g., healthcare, pharmaceuticals, finance).

What you will be doing:

Educational Outreach

• Conduct regular, high-quality outreach through in-person visits, calls, emails, and virtual meetings.

• Plan and deliver education-focused presentations and "lunch & learn" sessions on TRD, treatment indications, regulatory processes, and collaborative care models.

• Act as an ambassador of education to psychiatrists, therapists, hospital discharge planners, and primary care providers.

• Promote awareness and understanding of advanced treatment options through a professional, education-first approach.

Territory Planning & Strategy

• Identify and segment potential referral partners (e.g., hospitals, psychiatric practices, IOPs, therapists) across the assigned region.

• Develop and execute a comprehensive territory plan using CRM and other digital tools.

• Regularly review territory performance to optimize outreach and engagement strategies.

Relationship & Co-Management

• Serve as the primary point of contact for partner providers.

• Ensure a positive, “white-glove” experience for new referral partners.

• Maintain clear communication between referring clinicians and internal care teams.

• Establish feedback loops to share appropriate, de-identified patient progress updates.

• Troubleshoot issues related to patient intake or prior authorization processes.

Compliance & Administration

• Maintain accurate and detailed documentation of all activities within the CRM system.

• Adhere to all healthcare compliance regulations, including HIPAA, Anti-Kickback Statute (AKS), and Stark Law.

• Manage administrative tasks efficiently, including expense reporting and field budgeting.

What you must have:

• Clinical Knowledge: Ability to confidently discuss Treatment-Resistant Depression (TRD), Major Depressive Disorder (MDD), and mechanisms of action for approved treatments.

• Regulatory Expertise: Must become fluent in REMS processes and be able to explain them clearly to provider offices.

• Insurance Familiarity: Understanding of payer landscapes (Medicare, Medicaid, commercial) and the Prior Authorization process for medical billing codes.

• Compliance-Driven Mindset: Must operate with a strict adherence to healthcare regulations and ethical standards.

• Professional Communication: Strong interpersonal skills, capable of engaging diverse clinical audiences.

• Minimum of 2 years in a B2B relationship, sales, or partnership role within a regulated industry (e.g., healthcare, pharmaceuticals, finance).

• Must demonstrate the ability to learn clinical content quickly and communicate it effectively.

• Logistics: Comfortable spending 60% or more time in the field. Must have a reliable vehicle and a valid driver’s license with a clean driving record.

If you would like to apply email your resume

[email protected]