Job Opportunity: Technical Specialist

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Technical Specialist

Title: &nb sp; Technical Specialist

Department: Information Technology

FLSA Status: Non-Exempt

Reports to: 1st VP / Information Technology agent

Date: &nb sp; March 2023



General Summary :
Provides effective end user support both in person and remotely; ensuring all IT policies, procedures and standards are followed; and providing support for users with IT related issues both hardware and software.
Assist with network administrative tasks - network monitoring and analysis, performance tuning and troubleshooting, basic admin tasks of managing user accounts & software configurations, etc. as well as network security inclusive of implementation, configuration and maintenance of IT security functions and tools.
Provide reporting, alerting and task efficiency through the use of scripting and automation.

Essential tasks and Job Responsibilities:

»Assists with Network administration tasks. Upgrades, installs, configures and troubleshoots networks, network hardware devices and software. Grants network rights to users, manages user network and e-mail accounts, adds and deletes user accounts.

»Responsible for performing timely and effective user support services. Assists users in accessing network resources. Provides phone, e-mail, and in-person support to end users. Troubleshoots problems for both hardware and software.

»Install, configure, maintain and troubleshoot PCs, servers, and all other hardware related systems, devices, and equipment. Maintain documented resolutions and operating procedures.

»Assist with tool selection, implementation, configuration and maintenance of IT security solutions including but not limited to firewalls, anti-virus solutions, email filter, web content filter and intrusion detection/avoidance systems

»Review of server infrastructure, including taking proactive measures to ensure continued stcapability and assist in the development and/or revision of server located standards, guidelines and policies. Inclusive of scripting and automation to ensure appropriate monitoring is achieved.

»Monitors system performance; logs incidents and resolves related problems.

»Provide consulting / advisement services to business units during the selection process for new technology and applications

»Evaluates and performs planning, testing, and implementation of software and hardware upgrades

»Aid in the design, testing and continuing maintenance of the business recovery and disaster recovery plans for the enterprise.

»Develops, or assists in the preparation of formal policies, procedures, and standards for the use of automated systems.

»Assists with various IT projects as assigned.

OTHER RESPONSIBILITIES

»Other responsibilities as assigned by management.

EDUCATION, CERTIFICATION, practice:
suitable education
Required: Associates’ Degree in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work practice.
Preferred:


practice:
Required: Minimum of 4+ years IT front line and practical hands on practice, &nb sp;
Preferred: Minimum of 2+ IT Help desk / Customer service support



KNOWLEDGE, expertise, ABILITIES:

» Solid Working Knowledge of:

»Desktop support

»Server / PC / application support – installation, deployment and on-going maintenance (troubleshooting, patching, upgrades etc.)

»Knowledge of Windows 10, Microsoft Office Suite

»Windows Active Directory and Group Policy

»Scripting and task automation Preferred knowledge/expertise:

»Helpdesk software

»Good knowledge of Microsoft Exchange

» Required Soft expertise:

»Analytical and problem solving expertise for design, creation, and testing

»Highly versatile, be able to work on multiple projects simultaneously

»Interpersonal expertise: such as telephony expertise, communication expertise, active listening and customer-care

» capability to multi-task and adapt to changes quickly

»Documentation expertise

WORK ENVIRONMENT:

»Working Conditions:

»Equipment Operations :

Special Note:
External and internal candidates, as well as position incumbents, must be able to execute the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, discapability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to execute the essential functions of the job.
This job description in no way states or implies that these are the only tasks to be performed by an employee. Additional functions and requirements may be assigned by managers as deemed appropriate, located on the employee’s knowledge, skill and capability as well as his/her mental and physical abilities.