Senior Account Manager

Senior Account Manager

Brooklyn, NY - 4 days a week in office, Fridays remote

90-120K

About the Role

seeking a Client Success Lead to oversee day-to-day relationship management with enterprise clients while mentoring junior account managers and proactively driving client value. This is not just an execution role — we’re looking for someone who can own the full lifecycle of client delivery , ensure internal accountability, and bring fresh thinking and solutions to the table.

You’ll be a hands-on problem solver who ensures deliverables are met, escalations are handled, and our consultants are aligned and supported. This role requires communication finesse, organizational strength, and a mindset of ownership over output .

Key Responsibilities

• Serve as primary point of contact for select enterprise clients

• Manage and mentor junior account managers to ensure high performance

• Oversee client onboarding, communication cadence, and project delivery

• Proactively address client challenges and prevent issues before they escalate

• Coordinate with consultants, compliance staff, and other stakeholders to ensure deliverables are met

• Contribute ideas and strategic improvements to enhance client experience, retention, and value delivery

• Document all interactions, processes, and changes using internal systems — nothing falls through the cracks

• Prepare and present regular client updates, internal progress reports, and trend analysis

• Uphold a standard of reliability, transparency, and responsiveness that builds long-term trust

The Ideal Candidate

• 3–5+ years in account management, client success, or operational roles, preferably in financial services, healthcare, or compliance-heavy sectors

• Demonstrated ability to lead projects and team members from start to finish

• Exceptional communication skills and emotional intelligence

• Highly organized with a strong documentation ethic

• Strategic thinker who can proactively offer ideas and turn feedback into solutions

• Comfortable navigating complex, multi-stakeholder environments

• Strong follow-through and a mindset of “owning the outcome”

Email resume to: [email protected]