AI Solutions Architect (New York)

Join our New York team as the technical architect behind how billion-dollar real estate firms adopt AI.

A week in the life of our NYC Solutions Architect

Monday: You're prepping with our CEO for a technical scoping call at KKR - they want to understand our architecture and what a realistic implementation looks like for their portfolio.

Tuesday: Back-to-back customer calls. Starwood's team hit an edge case you solve in fifteen minutes. Another account needs a feature that doesn't exist - you write the spec and send it to Product with clear ROI.

Wednesday: BXP just completed their first major workflow independently. You're reviewing results, confirming the data quality patterns you'd predicted, and scoping their next phase.

Thursday: Engineering shipped a feature three of your accounts need. You've already written enablement materials - by end of day, all three customers know about it and have implementation plans.

Friday: Account health reviews. You're monitoring utilization, spotting expansion opportunities, identifying accounts needing attention. One customer's usage dropped - you book time next week to understand why.

This is solutions architecture at Fifth Dimension. You own the technical relationship. Customers trust you. Product listens to you. Revenue depends on you.

About us

Fifth Dimension is bringing the magic of AI automation to document-heavy industries 🌈. Today we work with leading real estate businesses in the UK and US, automating complex workflows, extracting valuable insights from documents, and empowering professionals to focus on high-impact work. Our AI workspace transforms how large investment managers handle leases, development documents, and investment decisions.

We're an international startup based in London and New York, backed by Tier 1 American and European investors. Our founders, Johnny Morris and Dr. Kate Jarvis, bring a powerful blend of expertise: Johnny has 18+ years applying data and analytics to real estate, while Kate holds a Stanford PhD and 12 years of executive experience across Silicon Valley and London startups.

At Fifth Dimension, we're demanding yet encouraging, valuing experimentation and thoughtful challenge. Our company values - Own It, Ship It, and Don't Be Boring - drive us to deliver exceptional results whilst fostering a culture of innovation and continuous improvement.

What you'll do

As our Solutions Architect in New York, you'll own the technical relationship for our enterprise accounts across the US.

Day to day, you will:

• Partner with Sales on pre-sales technical scoping - translate prospect requirements into solutions, define success criteria, present technical credibility
• Own customer onboarding and enablement - get customers to value fast through structured guidance on data setup, workflow design, and platform adoption
• Manage ongoing technical health of enterprise accounts - monitor utilization, triage issues, surface expansion opportunities, coordinate with Solutions Engineers on complex implementations
• Drive product adoption strategy - translate new features into customer value, design rollouts that maximize adoption, eliminate lag between Engineering shipping and customers benefiting
• Be the voice of US customers to Product and Engineering - write feature requests with clear ROI, advocate for customer needs, influence roadmap priorities
• Travel (25-30%) to client sites across the US building deep relationships with the teams who rely on our platform
• Partner with the CEO on strategic account relationships and US market positioning

What we're looking for

You've owned complex enterprise relationships at a SaaS company. You know how to balance multiple demanding customers, keep implementations on track, and maintain technical credibility with both users and executives. You understand that success means customers becoming self-sufficient, not staying dependent on you.

You bring:

• Experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company
• Track record managing complex customer relationships simultaneously with strong project management discipline
• Technical depth to direct Solutions Engineer work, advocate for feature changes, and make quality judgements
• Comfort being the primary technical face to customer executives
• Ability to make technical trade-off decisions without constant escalation
• Experience translating between customer needs and product requirements
• Based in or willing to relocate to New York City

Bonus points if you have:

• Real estate, financial services, or legal industry knowledge
• Experience at a high-growth startup where you wore multiple hats
• Previous experience working closely with C-suite executives
• Comfort working across US/international teams and time zones

What we offer

We're building something extraordinary and we want extraordinary people. Our benefits package goes beyond the standard startup offering - from tailored support for life's challenges (IVF, gender-affirming care, ADHD diagnosis, and more), to meaningful parental leave.

• $200K - $250K base salary (up to $300k OTE) depending on your experience
• Meaningful equity (on a standard vesting schedule) 📈
• 2% company-sponsored 401(k) contributions
• Company-sponsored healthcare, dental, and life insurance
• Unlimited PTO
• $100 monthly wellbeing budget
• Tailored support for exceptional challenges. This looks different for everyone, but can include contributions to:
  • Gender-affirming care
  • Private specialist and scans for an injury
  • ADHD/Autism diagnosis
  • IVF
  • Therapy
• Enhanced Parental Leave
  • 14 weeks full pay (followed by standard statutory pay) for primary caregiver
  • 6 weeks full pay for secondary caregiver
• $1000 annual training budget

We're looking for someone who embodies our core values: Own It, Ship It, and Don't Be Boring. If you're ready to own the technical success of enterprise AI adoption in real estate, we want to hear from you. 🚀