Call Center Agent
Job Description
Job Description
Company Overview
Suffolk Bus Corp. (“SBC”) is a family-owned transportation company located in Ronkonkoma, NY. SBC provides transit and special-needs transportation services throughout Suffolk County. The Call Center Agent will work at our Transit headquarters in Ronkonkoma, NY and report directly to the Call Center Manager.
This is a part-time position (20 hours per week). The call center operates Monday–Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 4:30 p.m.
Salary Range: $19.25 per hour
Schedule: Part-time; varying shifts based on seniority
Benefits: Paid time off, 401(k), Life Insurance
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner.
Work collaboratively with colleagues to ensure smooth call center operations.
Assist callers with bookings, cancellations, and trip verifications in accordance with ADA program policies and procedures.
Remain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations.
Resolve complex and multi-leg (round-trip) transportation requests.
Demonstrate knowledge of Long Island, NY geography.
Successfully complete periodic map testing throughout the year.
Perform general office duties, including accurate data entry, as required.
Reliable transportation required.
Ability to sit for prolonged periods of time.
Strong command of the English language.
Basic computer skills, including keyboarding.
Flexible availability; operations run seven days a week.
Ability to manage high call volumes while maintaining a professional and friendly demeanor.
Strong attention to detail and accuracy.
Ability to maintain confidentiality at all times.
Strong interpersonal and communication skills.
Physical presence at the work site is required.
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