Front Office Coordinator

Job Title: Dental Front Office Coordinator

$30/Hour +/- DOE | Full-Time | High-Performance Front Office Role
Smile Central Park - A Modern, Established Dental Practice – Manhattan, NY (Central Park South)

Position Overview

We are seeking a highly organized and personable Dental Front Office Coordinator to oversee daily administrative operations, manage patient flow, and ensure exceptional customer service. The ideal candidate will have strong experience in treatment planning, case presentation, and financial coordination , along with leadership skills to guide the front office team.

Key Responsibilities

Front Office Management

• Supervise and support front desk team members, ensuring smooth daily operations.
• Manage scheduling to optimize provider productivity and patient satisfaction.
• Handle patient inquiries, check-ins, and check-outs professionally and efficiently.
• Oversee billing, insurance verification, and collections processes.
• Maintain compliance with HIPAA and OSHA regulations.

Treatment Planning & Coordination

• Collaborate with dentists and clinical staff to create accurate and comprehensive treatment plans.
• Present treatment options and financial arrangements to patients in a clear, compassionate, and professional manner.
• Coordinate scheduling for multi-visit or complex treatment plans.
• Track case acceptance, pending treatments, and patient follow-ups.
• Work with insurance providers to maximize patient benefits and clarify coverage.

Financial & Administrative

• Monitor and report on key practice metrics (production, collections, case acceptance, etc.).
• Manage financial agreements, payment plans, and insurance claims.
• Support marketing efforts, recall systems, and patient retention initiatives.
• Train and mentor front office staff on communication, software use, and patient experience best practices.

Qualifications

• Minimum 3–5 years of dental office experience , with at least 2 years in a management or lead front office role.
• Proficiency in dental software (e.g., Dentrix, Eaglesoft, Open Dental , or similar).
• Strong knowledge of treatment planning, insurance coordination, and case presentation .
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• High school diploma or equivalent required; additional business or dental management training preferred.

Preferred Attributes

Warm, patient-focused demeanor with a commitment to exceptional service.

Detail-oriented and proactive in problem-solving.

Motivated to support practice growth and efficiency. $30/Hour +/- DOE | Full-Time | High-Performance Front Office Role
Smile Central Park - A Modern, Established Dental Practice – Manhattan, NY (Central Park South)

Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care Coordinator who delivers exceptional patient care in person —and ensures the business side of the practice runs smoothly and successfully.

If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team.

Why You’ll Love This Role

• $30 per hour +/-, based on experience
• Full-time schedule: 5 days/week, no weekends
• Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays
• 401(k) with up to 4% match
• Employee Assistance Program for you and your family
• Voluntary benefits: pet insurance, identity theft protection, and more
• Safe, PPE-protected, CDC-compliant environment
• Continuing education opportunities

What You’ll Do

• Deliver top-tier patient service at every touchpoint , from check-in to checkout
• At check-in:
• Welcome patients warmly and create a positive start to their visit
• Reappoint for their next recare before they leave
• Collect over-the-counter balances with confidence
• Verify and update personal and insurance details
• At checkout:
• Present treatment plans and associated fees clearly
• Convert treatment recommendations into scheduled appointments
• Provide after-visit documents (receipts, school notes, reminders)
• Manage and work the recall/reappointment list to keep the schedule full
• Monitor and minimize cancellations through proactive communication
• Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal
• Answer phones promptly and professionally, turning inquiries into booked appointments
• Support compliance and maintain organized, accurate patient records

Requirements

What We’re Looking For

• Minimum of 3 years dental front office experience (collections and scheduling experience required)
• Strong skills with scheduling software and Microsoft Office
• Experience with dental software systems preferred
• Associates degree in business or office administration a plus
• Solid communication skills and a professional, friendly demeanor
• Highly organized, detail-oriented, and committed to both patient satisfaction and office performance

Benefits

• Full-time opportunity, five days a week.
• Base pay is around $30 an hour depending on experience.