Outpatient Admission Rep

Outpatient Admission Rep

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our three outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

Visit us online at:

The Admissions Rep provides office and paraprofessional support for the day-to-day operations of Outpatient Services . Duties include acting as department liaison, managing phones, scheduling appointments, file management, collecting co-payments, verifying insurance benefits, billing, etc.

Job Duties/Responsibilities:

• Acts as liaison between patients, families, departments, referral sources, agencies, schools and other interested parties. Assures a safe, nurturing, clean, & supportive environment for patients and staff.
  • Answers telephone in a timely manner and directs the caller appropriately. Understands and differentiates between crisis calls and can easily access appropriate clinical staff. Provides callers with information such as clinic services, directions to the clinic, clinic fax numbers, company website, and other related information.
  • Greets patients and visitors to the building, creating a warm and welcoming environment. Determine reason for visit. Assures check-in procedures are followed.
  • Manages the security of the reception area. Recognizes and responds to signs of rising acuity. Calls for assistance as needed.
  • Conducts patient safety calls.
• Administrative Duties:
  • Performs administrative support duties to include upfront payment collections, clinic/provider calendar maintenance, scheduling assessments, verifying appointments, clinic billing data for business office, and patient census maintenance
  • Completes patient admission & discharge procedures.
  • Completed the Patient Healthcare Disparities process.
  • Collects insurance and patient financial information.
  • Verifies insurance coverage upon admission and monthly.
  • Creates and maintains patient charts.
  • Completes chart audits as assigned.
  • Sets up telehealth system for providers.
  • Receives and processes incoming mail and faxes. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
  • Assists in maintaining cleanliness of facility.
  • Assists manager in maintaining department supplies.
  • Assists manager in maintaining cash box to include but not limited to petty cash, receipts, gas cards, credit cards, and public transportation transactions.
• Actively supervises patients during breaks in patient groups, or during crisis situations as needed to assist with behavior management employing appropriate verbal and crisis intervention techniques. Maintains professional therapeutic boundaries with patients and families.
• May perform patient transports, drug screenings and/or Transcranial Manual Stimulation (TMS) duties based on training.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Education Assistance Program
• On the job training
• Career development opportunities within UHS and its 300+ Subsidiaries!

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Requirements:

• High School Diploma or equivalent required
• One (1) year customer service experience required. Medical office experience preferred.
• Ability to work Monday - Friday 8:00am - 4:30pm

Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background Screening . For additional information on this screening requirement, visit the Florida Care Provider Background Screening Clearinghouse Education and Awareness website at

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.