Technical Account Manager 2 New York

We are Datadogs in-house product experts. The technical solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

• Advise on technical support and product adoption for customers in line with pre-sales post-sales and the renewal processes
• Analyze customers IT Operations environment on a regular basis and provide recommendations that will maximize Datadogs value.
• Be the customers advocate by knowing their goals and use cases then suggesting process changes product adoption configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadogs product management engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS Azure or GCP
• Comfortable scripting languages like Python Javascript Ruby Perl Go PHP or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker Kubernetes or Rancher etc.
• Able to sit up to 4 hours traveling to and from client sites
• Able to travel via auto train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development product training and career pathing
• An inclusive company culture able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience:

Manager